Hotel berhampiran Chapel Sankt Norbertus, Monschau

der freundliche und kompetente Service am Empfang. Mit allen Hinweisen und Tipps wird man hier bestens versorgt. Bis man das Zimmer betritt fühlt man sich hier gut aufgehoben. da das Hotel durch mehrere Investoren aktuell wieder ein neuer gegangen ist macht sich dies auch am und im Hotel bemerkbar. Investitionen in den Zimmern die dringend nötig wären werden nicht durchgeführt. Hier wird das eingenommene Geld jedenfalls nicht reinvestiert. Schade. Für das Frühstück 19€ zu verlangen ist schon eine Leistung. Interessant sind die Industrie Spiegeleier die aufgewärmt bereit liegen. Einfach mal auf den Teller legen und abwarten mit der Zeit verändern diese ihre Farbe ins kackbräunliche. Ansonsten nicht die qualitativ besten Artikel die eines Augenschmaus weit entfernt bereit liegen. Zu Empfehlen ist ein Frühstücksbesuch in einem der doch zahlreichen Cafe´s in Monschau. Wo das Preis Leistungsverhältnis absolut stimmig ist. Man kann sagen ein Hotelbesuch ohne Frühstück für ein bis zwei Tage ist noch in Ordnung.

superbe hôtel nous avons pu bénéficier grâce à la météo de l'usage de la piscine le service la propreté rien à redire nous reviendrons sans hésiter

酒店各個方面都可贊：房間麪積適中、房間乾淨整潔舒適，單床麪積也很大，床墊特別舒服，感覺休息的特別好。早餐尚可，畢竟歐式早餐就是比較簡單。洗漱用品品質也很好。前台接待員很好。希爾頓集團的服務還是非常不錯的。推薦！

Wir waren nun zum 2. Mal im Hotel Schütt. Und wieder haben wir uns sehr wohl gefühlt. Man spürt den Familienbetrieb ganz und gar. Alle machen mit, jeder hat seine Aufgabe. Trotz der hohen Hotelauslastung hat die junge Chefin immer Zeit für ein nettes Gespräch. Im Zimmer fühlt man sich sehr wohl, das ist gerade nach einer langen Wanderung wichtig für uns. Schön eingerichtet mit einem sehr schönen Bad. Mir gefällt auch sehr gut die Getränkeselbstbedienung auf Vertauensbasis ( Jeder Gast führt eine Liste mit verzehrten Gertänken, die liegt aus, und bezahlt wird am Schluß beim Check out. Es gibt ein sehr reichhaltiges, mit Bioprodukten aus der Region ausgestattetes Buffet ( Wurst/Käse/Marmeladen...) . Es fehlt an nichts. Wir werden in jedem Fall wiederkommen!

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.

This was our first stay ever at a vd Valk hotel and I start with the positive things. 1) Staff at the lobby and the breakfast very friendly and helpfull. 2) When we arrived we got an other room after a complaint without any problem. What disappointed us strongly were the following. 1) We got a room where the carpet all over had black smudges which looked really dirty. 2) The bed in the new room was on the side facing to step out like a slide at a holiday park. It was worn out by the” heavy weights” over time and never repalced. I fixed this problem temporarely myself by turning the very thick second mattrass over. 3) My wife and I were not able to watch our own old digitized pictures and short video's (TV has an USB port) because the television terminated everything in such that we even could not watch TV at all. Watching only TV was restored by a very helpfull staff member. 4) Between my bed and the wall were a lot of big and thick parts of clocked together dust. (see pictures) These rooms stay very dark even with all ”lights”turned on and by accident I noticed this because I used my flashlight in the night. 5) Vd Valk send us by e-mail a voucher for a welcome drink which did not specify any period of validity. When were thirsty the last day we decided to use it and went to the lobby and showed this voucher and the answer was that it was only valid on arrival. When I told the lady that this voucher did not mentioned anything about it she then told us to get a cup of coffee where we just had breakfast 1 hour before. This first acquaintance (in Dutch kennismaking?) with vd Valk hotels was ice cold and for us never more. So to say, our first and last.