Hotel berhampiran Tezenis, Montecatini Terme

Just returned from a three night trip, this hotel was amazing and what we wanted, it’s in the centre not far from the cable car and close to the train station we visited Luca and Florence during our stay, the staff are what make this hotel so very friendly and helpful nothing is too much trouble. Ricardo took time each day to advise on times of trains restaurant choices and guided us on what todo with our short stay. Gabriele was amazing too very helpful and arranged our shuttle transfer prior our arrival, the room attendant was also lovely and attended the room always leaving lots of clean towels and the room very clean this hotel made our stay, thank you Ricardo for all your help and We would definitely return

Just home 5 nights at this hotel lovely staff and food spotless clean fresh towel each day lasts night was a themed night in the restaurant great food ,staff friendly and helpful continental breakfast but plenty of choice, 5 minutes walk to town centre and railway station

We were travelling with a Collette Tour who chose this hotel as our home base while exploring/touring the Tuscany area. The hotel was very accommodating to the 44 Americans on the tour. Daily breakfast was great with many choices. The location is within walking distance to the piazza and many local restaurants. The rooms were small but provided everything that we needed.

My husband and I spent 2 days at this hotel although we paid for three. We ended up leaving a day early to stay at a nearby hotel with a pool and free breakfast and a view. So the positives of this hotel: - the AC - we were there in July so it was HOT - there is a gym. It’s small and for some reason, the AC was not on the 3 days we used it so it was like a sauna, but there is a gym. - relative close proximity to restaurants and beach. Very walkable. Negatives: - COST. Of everything. We ordered 2 coffees to be delivered to the room. It cost 20 euro. - Breakfast was not included in the cost of the room. - no one explained anything to us when we checked in. No how to get on the wifi, no how to call the front desk, no nothing. The check in was very abrupt. - the room was in the lower level of an adjacent apartment building. And it backed up to the train tracks. Fortunately, the trains are not very loud but still, you can certainly hear them - the pillows and the beds - FLAT. Hard. But in all fairness, I can’t say we had soft mattresses or pillows in any hotel we stayed at this trip. - no view Overall, I wouldn’t stay at this hotel again. It was comfortable and met the basics, but way too pricy for what it was.

As you can see from the photos, the exterior of the building and public areas are grand and delightful. Overall, we had a very pleasant stay. But for those who want more of the nitty-gritty read on: Room: We were in room 124, which is a standard room near the elevator. Like most European hotels, the room is considerably small. I appreciated the large armoire, night stands, and drawers so that if one wanted, personal items can be stowed out of sight. I found the bed to be very firm, but have a PranaSleep mattress at home, which is super comfy. I read that the rooms were ”recently” renovated, but ours could have definitely used a touch-up. There was a mark that appeared to have been where someone killed (and smudged) a bug on the wall, and several spots where the walls were scuffed and chipped. Cleanliness: The housekeeping did a sufficient job of cleaning the room, and the dining areas were immaculate. What struck me as odd was the beautiful red carpet on the grand staircase was in need of a vacuum during our entire stay. Minute detail, for sure, but one that struck me as odd. Amenities: Here's where I think they could improve. There is not an iron in each room, however, they will bring one upon request. In my case they asked for it back 24 hours later, which was problematic for me, as all of our clothes needed ironing. I requested an iron four more times before I received another one, three days later. Sadly the one I was given was completely broken. (Good news: I learned to get wrinkles out of clothing by dampening the garment and using a hot hair dryer!) The toiletries were paltry and the bar of hand soap was the size and thickness of a quarter. I am imagining this is done for the sake of conservation, but be aware: if you are the ”DO NOT DISTURB” type, you will need to find housekeeping to stock up daily. The towels and bedding were all stain-free and seemed to be of decent quality. Temperature: We are from upstate NY and the room was very hot for us, even with the AC on the lowest temperature. We stayed in October and ended up sleeping with the windows open. Bathroom: The shower is incredibly small! If you drop your soap you would actually need to step out of the shower to pick it up! No joke! The water pressure is incredible, however, and there was always plenty of hot water. WiFi: Nearly non-existent. I have heard that they are planning to upgrade. Otherwise, you need to sit in the lobby or use the laptop they provide in the front area. Typical to Staff: Most of the staff was professional. We had many pleasant exchanges with a young waiter named Federico. The evening/night staff were not as pleasant and almost seemed bothered that they had to interact with patrons. Food: The breakfast was plentiful and consistent: a table full of breakfast pastries, cold cereal, melons, yogurt, scrambled eggs, muffins, bacon, sausage links, several types of cold cuts and cheese, cucumbers, tomatoes. We ate dinner at the hotel three times and so

I was quite surprised (to the negative) by this hotel. Based on the website, the listing on Mr & Mrs Smith, and the nature of it being a 5 star hotel, I expected a little bit more. It was overall quite random, and in a very random location. Perhaps we didn’t use it correctly given it’s a wellness resort of sorts but I found it all very bland and underwhelming. We arrived on a Thursday through Sunday and felt no vibe or atmosphere in the restaurant, gardens, wet area and it all felt a bit desolate in all honesty. The lobby is almost non existent, a sparse area not used particularly well and the reception area a lonely desk and a seat off to the side and not a very welcoming space. Again, perhaps we were hoping for a different vibe but perhaps not to be expected at a wellness resort. We found the pool and spa area a bit outdated and the outdoor pool area was very sheltered and no where to lay in the sun. We’d booked a studio suite on the 4th floor which was spacious and nice but lacked any character/warmth and was quite dark with small windows. We had a lovely dinner meal from the restaurant that we ate in our rooms due to having our baby with us. I ordered the ravioli and there were only 6 ravioli in the plate which I was a little bemused by although it was tasty! Very tiny portions. Alas, the staff were lovely and very helpful and accommodating, unfortunately the hotel overall was disappointing and sadly we won’t be coming back.

Excellent location of the hotel, friendly and helpful personnel, clean and well enough furnished room for the price category, all in all excellent price to quality ratio. There is room for improving breakfast food variety and menu choice, and elevators could be upgraded. But, all in all an excellent experience.

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.

Hotel situato a pochi minuti dalle mura della città, struttura nuova e molto pulita. Le camere sono ottime ed il personale molto gentile ed attento.