Hotel berhampiran Parque Urbano, Montemor-o-Novo

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?

Not a great start but did get better through the 4 days. Our arrival was frosty, especially madame manager who couldn’t crack a smile for her customers. Next it’s a 4 star hotel that wanted payment for the room upfront. Then they didn’t accept Amex and finally, laundry service was suspended but they could give us the details of do it yourself launderettes in the town. Not a good start to our expensive stay. That said we had a very nice bungalow, well maintained and a nice cool retreat from the blistering summer heat. Great shower pressure, comfortable beds. All the important things for a vacation. The weird process of having to book specific times for breakfast and dinner didn’t make much sense, especially since there were never more than 4 tables occupied for the times we were there. Could be a process still in place from the pandemic. The jewel was the roof pool and solarium. A lovely place to chill after tourism. The staff we engaged with were very nice and helpful. It’s a shame our initial experience was tainted by management and some obscure policies you’d not expect for a hotel with 4 stars.

The hotel is in a good location, is modern, elegant, clean and well-maintained. Staff were very friendly. The room and bed was very comfortable and inviting. One thing that would have been helpful, would have been driving instructions. Either that, or a pickup from the front desk when I called several times for help. Evora is full of narrow, winding and one-way roads, and the GPS route was unadvisable (it wasn't obvious that our vehicle would have had enough clearance to navigate the extremely narrow lane that GPS sent us on) so we ended up asking lots of people for driving instructions. I suppose that's part of the charm of the place but after a long drive to get there ...

Bellissimo hotel nel centro di Evora...un po' difficile da raggiungere in auto per via delle stradine strette del paesino ma dispone comunque di un parcheggio auto interno. Personale gentilissimo, parla fluentemente inglese. Sono stati molto carini all'accoglienza e si sono offerti di prenotarci il ristorante in città per noi. Camera spaziosa, fresca e pulita. Con cassaforte, aria condizionata, frigobar e angolo caffè con macchinetta a capsule. Posizione molto comoda per girare a piedi il centro di Evora. Davvero consigliato

Our second stay in the en-suite room and, if possible, even more relaxing than the first time. The staff were superb, attentive and generous and the room was immaculate and peaceful. The breakfast is simple but enough to start the day for us. We went back because we wanted a few days of peace and quiet in a comfortable setting and that is exactly what we got. We said we would stay there again last time - and we have and will do again in the future.

We loved this hotel. Stayed here with my 18 year old daughter for one night on our way to the Algarve. It was lovely. The rooms are spacious and beautiful. The pool is perfect and food excellent. The service was excellent as well. Only one small problem- ants in the bathroom. I reported this to the staff and they apologized and thanked me and said they would take care of it. They also recommended an excellent restaurant for dinner nearby.