Pengguna Tetamu
1 Mac 2024
We booked this hotel for 9 nights, from August 18, 2023 to August 27, 2023. In the first night an extremely noisy event (which we understood from the Reception when we complained is a DAILY event between 20:00-24:00) from the nearby hotel. No one from the hotel warned us about this. Also, this was not mentioned in the description of the hotel on the website. When we talked about this at the reception, they did not offer any solution. They knew about this problem. They said that they will try to give us another room in a few days, but an worse room that the one we paid for. We checked out the next day. The other negative aspects which are misleading in the description are: Wifi is very poor, room is too small for queen size bed (the balcony door hit the bed, bedside table furniture missing on the balcony side of the bed, balcony without privacy separators, fish smell on staircase at the day of our arrival very scarce breakfast (the day at our checkout and departure). During the breakfast, waiting in line for somebody to slice cheese and ham, waiting in line for somebody to prepare eggs. (Nobody there for the 20 minutes we took breakfast). It seems that Sea Lion Hotel retained the Covid 19 restrictions which benefit their side and limit tourists services, fitness and Spa are out of work, but they marketed it as they offer these sevices. This hotel is a 3 hotel at best, not as it is listed, as a 4 hotel with a rate of 190 euro/night!!! Of course, they don't want to reimburse the money. We made a complaint on the European Commission platform. They need to be hold accountable. Reports and statisticsLegislation Contact advisorData protection
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