I was a bit skeptical before my arrival at this hotel because my initial experience didn’t leave a great impression. I called the night before to ask a few questions and confirm my stay and I was placed on hold for over 35 minutes. I stayed with my family for 4 days 3 nights. Once we settled into our room, which was around 7pm, I called to the front desk to ask for more towels, and if the remote control can be replaced because it wasn’t working. In less than 10 mins, the towels were delivered and the maintenance man came and replaced the remote control. The rest of the stay went seamlessly. It was quiet, clean and the staff were very friendly. This particular weekend was busy for the hotel because of sports tournaments happening near by. You would think that the management will have at least two front desk employees working at all times. I noticed that each day I was there, after 6pm, there was only 1 front desk person having to handle the check in, calls and check out to the concession stand. I stood online for 15 mins just to buy some snacks. The staff did there absolute best in trying to manage the amount of people that were waiting but maybe this is something management should review and better prepare for. Also, what threw me off is that the ******* stated $24 per night for parking at the hotel but upon check in, it was $30. Then i overheard a different front desk employee tell someone else is was $28. Overall, if I were to visit again, I will definitely stay here.
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