Hotel Montreal Metropolitain, BW Premier Collection

Good service

蒙特利爾趕飛機，距離機場車程20多分鐘，比較方便，酒店靠近高速路邊，停車場在橋下，不是很方便。酒店房間寬敞乾淨！

房間乾淨整潔，有洗衣房非常方便，早餐豐富，適合帶娃。地理位置優越，出行非常方便，免費停車這一點非常好。

I booked a suite with a kitchen and called the week before arriving to double check if I would need to specifically ask for any kitchen equipment, having a strange feeling the kitchen might be empty with no amenities to use. I was told when calling that I would simply need to ask when I checked in and they would provide "everything". When I checked in and asked, I had to name specific items that I wanted. I asked for some plates, cutlery, a kettle but forgot dish soap (who would think this isn’t in a kitchen?). When we got to the room, kettle was missing from the requested items and there no soap or even a dish towel because I had not asked them, I supposed. Walked down to the front desk and asked for a kettle. Only to be told there are none. Why didn't she tell me when I asked the first time? While I was there, I asked for dish soap and I was told I could get it in the morning because It needs to come from the maid, so I had to ask tomorrow. Weird ... Rinse, repeat the next day: asked for it @ desk, it never came. Then I saw a staff member in the hall cleaning. I decided to ask him; he said I probably have to ask Sandy but he will try and find her. Long story short? I finally interacted with a maid who got me some soap. She was visibly surprised there was none in the the room. She brought me a towel to wash the dishes with. At this point I was happy to get anything but it’s weird to have to wash your dishes with a face towel.

Great stay with great customer service! Room had everything we needed and was very clean. Love that there is no carpet.

Clean and nice property, great staff & services, but you have to be careful about area and parking doesn't feel safe.

Left right after check-in Room was very dirty. Bed wasn’t clean. There’s was no way ma family was sleeping in there

This Hotel is good for budget travelling. Accessibility is not bad considering traffic in Montreal. Breakfast was included for us and it was good. I did not like that avenue is right beside it so it gets a little noisy at night, parking lot is under the highway, gets dark, and sometimes gets full. Also, crossing from and to the parking is not the safest. We did not get cleaning in our 3 night stay, but they said they only clean every 3 days, so I guess that’s why.

Disappointed that they weren't able to provide us with extra pillows/blankets when asked. Also, the continental breakfast buffet did not have a lot of options. Extremely limited, serving the same options daily (stayed for 4 nights)