Hotel berhampiran Maison Antoine-Beaudry, Montreal

Very good

We booked this hotel through Expedia. When we got there, the room that we booked was not available, even though we booked it a week in advance, and the website confirmed the reservation. When we entered into the room provided for us, we saw it was one bed and a small couch, which was not what we had reserved. When we went back to the front desk to ask for our reserved room, there was already another guest yelling at the man, demanding a receipt for the charges for the room that she did not receive. We explained the situation about the incorrect room to the man at the front desk, but he explained that the room was not available. We explained that we needed this room because we were a family staying together, but he (his name was Julian and he represented himself as the supervisor) refused. Because we overheard the other guest yelling at the other man at the front desk, we asked Julian to print the receipt confirming that they did not have the room. He provided us with one, and when we said that we did not want to stay because this was not the room we booked, he advised us to have Expedia call the hotel to refund us for our hotel charges. They assured us that we would not be charged. We never stayed in the hotel or any of the rooms, but they charged us for the nights. We had Expedia reach out to them, but they refused to refund any of the charges, saying it was ”nonrefundable,” even though they did not uphold their end of the contract. Expedia said they reached to their manager, a woman named Lisa, who again, repeated that it was nonrefundable and refused to assist them. Expedia sent them an email, explaining the situation, but they again, refused. They never apologized or tried to make it right. While there, we also saw another guest complaining that he kept receiving the wrong set of keys for his room, and so, could not enter the room. This was all within the span of 30 minutes. I have stayed in multiple hotels all over the country and this is by far, the worst customer service I have ever experienced.

Par rapport qualité/prix c'est un bon hôtel. Ce que je n'ai pas aimé c'est l'insonorisation de la chambre, on entend bien les personnes qui parlent dans le couloir, ainsi le bruit de la fenêtre. L'air climatisée est bruyant et il ne fonctionnait pas au dernier 1/4 de la nuit (2 fois je me lève à cause de la chaleur) Le petit déjeuner est vraiment moyen. Enfin on n'a pas pu nager dans la piscine parcequ'il y avaient des clients qui nageaient avec leurs vêtements, personnes ne les averti. C'est moi qui a réclamé à l'accueil..

Bien situé Frigo et AC bruyant par contre

Internet was so so but was a very clean and nice hotel. Recommended!

Not bad for the price Recommended Room was clean , bathroom faucets not that great

古さは否めませんが、必要なものは揃っています。アイロンがありましたが、セーフティーボックスはありませんでした。古いがゆえに、バスタブつきであることはプラス評価ポイントです。デポジットはクレジットカードなら200カナダドル、現金の場合は400カナダドルとのことでした。