Pengguna Tetamu
9 September 2023
We had booked for eight nights and were really disappointed on arrival. For the price and the Trip Advisor rating, it simply did not measure up. Our unit appeared to have been recently renovated but it was a really cheap job. The light switches were not secure, the toilet roll holder leaned downwards, the wardrobe doors very thin and the bed gave me my first ever back ache on waking. It turns out that Sandcastles, although well located, is at the ‘poor end’ of the beach front ***** and the area is unusually dark at night. My partner and I were shocked when we first walked into our allocated apartment (305) and felt no better the following morning. I went in search of alternative accomodation, which was difficult to find. Eventually found something, which was three bedrooms instead of one, and cost 2.5 times more than Sandcastles. It was worth every cent. Sandcastles is not serviced daily, the alternative one is. The lounge room/dining area is four times the size and we have a beachfront view. To be fair to Sandcastles, I did not say anything, except we were leaving early. They graciously only charged us for two nights accomodation and refunded the six nights. I was very grateful. The receptionist was lovely and the standard of accomodation was not her fault, so no point in carrying on to her. Sandcastles is a three star resort at best, and certainly not 4.5.
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