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Terokai Ulasan Tetamu Hotel di Moon Township

Courtyard Pittsburgh Airport

Courtyard Pittsburgh Airport

4.3/595 Ulasan
Being a Gold level Bonvoy member, I try to stay at Marriott properties as much as possible. As I had an early flight out of PIT the next morning, I selected this hotel to stay at. Due to an injury I received prior to checking in, I messaged the front desk to ask them if they could accommodate me for either a closer to the lobby room or a persons with disabilities room. They were able to give me the persons with disabilities room, Room 155, which had a walk in shower. The water temperature was fine, and, for the most part, the room was a comfortable temperature. The beds were comfortable, and everything worked fine. That’s where the good part of the hotel ended. The reason for the two point dock was the front desk “supervisor” Dianne. She had a HUGE attitude problem, never acknowledged me as a Gold Bonvoy member, and when I called later on to get the name of the pizza place that was close, she seemed to want to hurry the conversation, with a snide attitude. Prior to filing a formal complaint with Bonvoy Customer Service, my fiancé had gotten the business card of the manager of the hotel. I did speak with the assistant manager Andreal via email, and he compensated me for the issues with Dianne, and said he would take care of the issues I had with Dianne. Would I stay there again? Probably, but not if Dianne is working at the front desk.

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