Hotel berhampiran Essendon Historical Society, Moonee Ponds

The Quest team were friendly, helpful, informative. Rooms were cleaned and well maintained. Very comfortable apartment. Good closet space, shower good and bed very comfortable. I recommend this for long and short stays; Highpoint is within walking distance and the Italian across the road is a great food option.

The Deluxe room we were allocated was possibly the worst view you could get for the most expensive price you could pay. We were allocated a room ( 210) directly opposite the lifts and in the room out view consisted of overlooking a persons apartment and as they were having drinks on the balcony and we were maybe 2metres away from that building there was zero privacy . The curtains were very fine materiel so in order to have some distance between us and them we were forced to keep the heavy drapes closed all day and night . This made the small room very claustrophobic, the windows don’t appear to be doubled glazed so on the lower levels you can hear the bins being emptied and the general rough and tumble of the lower laneways and the residents in the adjacent building having late night drinks . When we enquired about moving rooms we were offered a room two doors down . The annoying thing was they said they were fully booked so there was no rooms on higher floors we could move too . A quick check on Wotif revealed that there were actually rooms available that you could book so there were vacancies , but l guess it was better to hold them open to get top dollar rather than to accommodate current guests who’d paid upfront 2months prior . I would have moved current guests who had a legitimate concern if it had been me making the decision as a gesture of support, but l guess they weren’t to concerned because we’d paid already but that type of contempt for guests who chose to stay in good faith wears thin . Not a pleasant stay wouldn’t recommend and will be happy for a refund !

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

Stayed here over two nights with my partner and we both were VERY happy with the stay. The ONLY thing unfortunately that we did not like was the fact that the bed sheets had several blood stains on them which was highly concerning. I called them for a replacement which they were HAPPY to do however i figured since i'm just staying for 1 more night i would use the extra blanket stored away in the room in hopes that no one really uses it and that it is clean throughout because it also gets washed after every stay. Unfortunately even that was kind of dirty with dried up white crumbs on the fabric (kind of looks like dried up dough). By then, it was already too late to call for a replacement and had to settle with that. The oven also could not close completely and i had to put a chair against and under the handle bar to keep it closed. Other than the blanket cleanliness and oven door, everything else was perfect. My partner and i absolutely loved the place and despite the negative aspects of the things mentioned, do keep in mind that the hotel staff were more than happy to fix the issue and were very friendly, which i did not take them up on the offer as i did not want to hassle them for just 1 more nights stay. Therefore, if you decide to stay here, just make sure you check everything and request anything before the after-hour times. Additionally, their customer service was also very friendly as previously mentioned. They also allowed a late check-out by 1 hour, free of charge which i really appreciated. They were very patient and exceptionally welcoming every time i spoke to them. The check in and check out process were all quick and easy and i would highly recommend a stay here. It's pricing is great as well and they are close to the CBD!

房間是個套間，應有盡有，離博物館很近，附近有tram交通很方便。

Very nice location, close to everything in the heart of the city. Room was small but had alot in it and good view. Was on the 6th floor but there was no protection on the window so safety hazard. Bathroom shower had a hole in wall where a missing vent was, but great shower pressure and awesome hot water. Would 100% come back

Always an amazing and beautiful stay. Have stayed many times since our eldest child received a medical diagnosis at the start of 2020 resulting in multiple trips from Tasmania to Melbourne. Being able to utilise such a stunning hotel for these trips whether it be for my husband to stay at whilst our son and I stay on the ward at The Royal Children’s Hospital or for all of us to stay at when our son hasn’t required to be admitted to the ward. We’ve never been disappointed, service is always a 10 and the views are amazing. Looking forward to hopefully making a non medical trip to Melbourne in the future and booking accommodation here knowing we will enjoy our stay.

Our stay here was amazing, the apartment was big and spacious even equipped with a dishwasher, washing machine and dryer. Overall the hotel is very new and clean, and right next to a small shopping mall with a grocery store, eateries and a cinema. It is rather far from melbourne city area but easy to get to with a cab.

Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍

We arrived in Melbourne from Sydney at 8pm on Monday 10th, with the intention of staying at an apartment we booked. We got to the apartment and it was shocking. We couldn’t stay at this particular apartment as it was not to our satisfaction and was not safe as we had 4 children with us. We looked to find alternate apartments and we came across Nesuto Hotel. The time now was 10pm. We gave them a call and asked if we could have a look at the apartment before making a decision as we wanted to make sure it was safe for our children. The manager Krisha agreed for us to have a look. We were impressed and booked 2 hotel rooms. Krisha and her staff were amazing and very caring. She saw how stressed out we were and wanted us to be happy. The next day Krisha called my room to see if I was ok as she saw how upset and stressed I was. All I could say is that this has been the best hotels we have been to. The beds were very comfortable, the rooms were very clean and it was close to public transport. But best of all was that the staff were very caring and polite. I would highly recommend this hotel.