Terokai Ulasan Tetamu Hotel di Morgantown

Morgantown Marriott at Waterfront Place
4.4/5104 Ulasan
We stayed 4 nights at this Marriot, housekeeping only visited our room 1 time and several elements of the room were in disrepair. On the first day of our stay we discovered that the power outlet for the coffee maker didn't work, the toilet paper holder in the bathroom was broken and fell off the wall, and that one of the night stand light bulbs in our room was a flickering / dying fluorescent bulb. We called the front desk and they said they would have maintenance come fix things while we were out. We returned that night and found they had replaced the light bulb but nothing else had been repaired. Housekeeping apparently had taken the dirty towels but not left any clean ones, did not make the bed, did not replace the coffee service items or cups and had left the room in disarray. I once again called the front desk and they sent a person up with towels and coffee / cups. The next day was the same experience, house keeping did not come at all and I had to call down to the front desk for coffee and clean towels. The morning of the third day we found a garbage bag outside the door of the room full of towels with a note on it saying it was from house keeping. The final day of our stay we returned again to find the room had not been serviced. At this point the garbage bins in the room were overflowing (three days worth of garbage) and the dirty towels had again piled up. I bagged up our garbage myself and gathered the dirty towels and put them out in the hall. I called the front desk again feeling pretty fed up, and again someone was sent up (from the front desk staff) with towels and coffee supplies and a $10 food/beverage voucher and said they were ”sorry for the inconvenience.” The entire time the front desk staff was friendly and professional but nothing was ever repaired and housekeeping completely ignored our room. Two of these four days we even passed the housekeeping cart on our floor in our hall on our way out in the morning, but our room was ignored. Aside from the room itself I have to mention that the swimming pool looked like it hadn't been cleaned in a very long time. The water was cloudy and murky looking, and the pool room itself was humid and musty. We've stayed at other Marriots before and never had these types of issues, you'd expect better service especially for the price.

Soalan yang Kerap Ditanya

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