Bentley Hotel

So the trouble was with booking and hotel number during booking I chose 1 large bed for 2 people, but in fact it was 2 single beds

An absolute lovely, clean and cozy hotel in Motherwell. Great location, great rooms, delicious breakfast and friendly staff. I highly recommend it.

One room we had no heating the other room we had no hot water mould in the shower cubicle, rooms were clean although one bin had not been emptied. Breakfast was a little underwhelming.will not be going back to the Bentley sadly lovely building but in need of some tlc

Property needs updating- website not true- it says breakfast included we asked was it full Scottish breakfast she said no it’s continental. We went down to breakfast only to discover continental meant toast and coffee/ very poor.

This property has gone downhill since my last stay. It is adequate and no more! Rooms are ok but rough around the edges. There is never any staff available when you book in and have to go searching the hotel to book in. They now do not do a cooked breakfast, just continental. There is no meat or cheese choices you get a choice of toast pastry cereal tea coffee. No choice of preserves or brown or white toast offered. I don’t think many people had breakfast. You also have to be up early 7-830 is breakfast which is crazy.

No WiFi, was horribly slow on my phone and my laptop and tablet couldn’t even connect. The shower had no water pressure, barely a trickle of flow

This is a great hotel in a great location. Always clean and comfortable. Staff are very friendly and welcoming.

This place needs a several million pound refurb or it needs to close. Mold I’m the showers, broken sink, burst pillows, holes in walls. The area around the hotel is dingy, dirty and questionably safe.

Immediately upon arrival I found the receptionist to be rude. There was no welcome greeting or small talk, and she even said to me when she heard someone come in the door she thought it was her colleague to take over so she could go home! I was not taken up to my room either, I had to find my own way. The room appeared in good condition and clean at first glance, but as I got settled in I began noticing things. There were sections of the floor that looked like they hadn’t been vacuumed, the picture frames on the wall were squint, near the window the ceiling looked damp and the layers were peeling apart, the walls were full of chips and the paint was marked all over. The toilet and sink were okay, but the shower was grim. The grouting and sealant were sloppy, and the ceiling above the shower was black with mould. It was also the tiniest shower head I’ve ever seen, the water didn’t even come out properly, and the temperature control didn’t work; it was either far too hot or freezing cold. I would stay again in a pinch if I had little other choice, but best avoided until they get the basics right