My wife and I recently stayed at the Colhurst House, a beautiful and charming accommodation conveniently situated near Mount Gambier's city center. The location proved to be ideal, within walking distance of various shops and restaurants. The room itself was pleasant and well-maintained, complete with the added perk of a tea and Nespresso coffee machine. While my overall experience was positive, I regretfully cannot award the hotel a perfect 5-star rating due to some issues encountered during the check-in process. After a long and tiring drive, the anticipation of a seamless check-in was dashed when we arrived and found no one at the reception desk. It turned out that the hotel had tried to contact me earlier, but since I had an international number, they were unable to reach me over the phone. A simple email or phone call (or whatapp number) with check in instructions would have alleviated this situation. Unfortunately, the situation escalated when my email to the hotel went unanswered for more than 30 minutes. Frustrated, I had no choice but to make an expensive international call, which eventually resolved the matter. Thankfully, a kind staff member promptly arrived to assist with the check-in process after the call. Another minor inconvenience was the absence of details regarding the Wi-Fi password in the room. A straightforward sign with this information would have resolved the issue without any hassle. Once again, I resorted to sending an email for the password but, disappointingly, received no response. This forced me to make another call, urgently requesting a reply to my email.
Sangat Baik
28 Ulasan