Terokai Ulasan Tetamu Hotel di Mount Pleasant

Fairfield Inn & Suites Mt. Pleasant
4/592 Ulasan
The worst customer experience I have ever encountered. I booked a block of 14 rooms for a group of High school students in February. This is our 7th+ year of doing this trip and we have always stayed at this same hotel with no problems. First the hotel messed up and didn't have the rooms ready because they put the reservation on the wrong night. This was despite my 2 calls double checking that everything was correct. When I got there the manager told me she was sorry and that ”She didn't know what she was doing.” I'm a patient person and said no problem and we waited in the lobby for 45 minutes to get our rooms ready. When I asked for my receipts the following day, the manager could not print them for me because she had to adjust their error she made before. The following week I found out I was charged for the rooms twice (28 total) and I have been dealing with trying to get this fixed for 2 months. I have spoken with the manager who was ”going to fix it right away.” Nothing happened. Then I called Marriott corporate. Many emails were exchanged with them supposedly taking care of the problem. Here we are almost two months later and they still have not fixed this and then disputed my attempts to dispute the charges on my credit card. I have spent hours and hours dealing with this hotel and Marriott corporate and now my credit card company and we are still nowhere. Marriott has not been helpful as this is their problem and they can't get their act together. I WOULD AVOID THIS HOTEL AT ALL COSTS!

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