Holiday Inn Express MT. Pleasant - Scottdale

房間好 設施：好 衞生：好 環境：好 環境：好

Overall the stay was decent. Breakfast was a bit disappointing. Cold eggs and bacon was almost not cooked at all. Gravy but no Biscuits. Pancake machine was broken. No potatoes or sausage. Have stayed at multiple IHG Properties and breakfast is usually pretty good. Not here.

Breakfast was awful! They were out of everything except very dry sausage patties and the bacon was stuck to the bottom of the serving pan! Gross!

The room was without issues. The bed and pillows were comfortable. No fault of the hotel but we returned after being out and they were at 50% power. Only thing that was disappointing we were told at check in that breakfast was at 6am and apparently thats only during weekdays not weekends. Ice machine on our floor had a sign of do not use out of service for cleaning but nothing was being done with it.

Bit noisy from nearby rooms around 11p. Breakfast just okay. Overall decent value.

Stayed here 3 times before and it was great. Recently bought out by a new company and it's very odd now. I've never in my life had to pay a $50 fee in case I damaged the room or stole something. You get it back of course but just because they had some vandalism one time everyone from now on has to "pay' for it by this odd reimbursed fee. Never heard of such a thing. Plus my heater didn't work. Too hot because it did not recycle off an on from the setting. Still had to pay for me room. No apologies. Sad because this was a good place before.

Clean. Great bathrooms and awesome breakfast. Highly recommended.

We stay at this location regularly as my family lives nearby. One thing we like esp. is the breakfast that the Holiday Inn Express is known for. We understand there is new ownership, but the person in charge was inadequately trained as she didn’t know how to operate or, “fix” the pancake machine- (was it broken?) so no pancakes. There was no juice but Apple- the eggs were of a disturbing slimy consistency and the “sausage”patties were beige… I refused to eat them, but my husband did- he soon threw them away saying they were just gross… There were no cinnamon rolls at all both days we were there, as we were told they hadn’t any, and the muffins they did have were frozen in the center…. It was like this both mornings we stopped by for breakfast and went to a Wendy’s drive thru instead. When we checked out my husband tried to share his disappointment with the breakfast but was told there wasn’t anything they could do at this point as we were leaving.” Maybe it’ll be better next time?” They said… On the drive home, my husband voiced to me his thoughts that in the future we need to stay elsewhere. I d rather not as it is close to my family, but I agree with him that we should get the breakfast we paid for that the Holiday Inn Express usually provides. I am sure that many, if not all, guests feel that the breakfast is a big deal, as we observed many fellow guests who were visibly annoyed and dismayed at what we were being served. We may not be back.

Bathroom was dirty. Sink didn’t drain well. Complained to desk, no resolution. Complimentary breakfast was out of stuff and no one to refill. Twice out of coffee.