Hotel berhampiran Rite Aid, Mountain Top

We came in late after a drive of scattered showers and many truck on the road. At the front desk we were met by Chris, who oriented us to the hotel and said the restaurant would be closing in less then 1/2 hour. Perhaps after seeing the look on my face, or just by realizing, we would never get there in time since we had to unload car and cat and feed him (the cat ), Chris informed us he spoke to the dining room staff and they would stay opened for us! Bless you Chris! And then our stay only got better. Michael in charge, I think, of the restaurant, made our two day stay simply wonderful. The meal presentation was superb, and the drinks were wonderful. Oh the rooms were very nice, and the rest of the house staff was friendly and efficient, and the breakfasts were very good too, but the personal attention both Chris and especially Michael displayed, certainly put this location on our top two list. (the other place is our own home) Centrally located in W-B, the hotel has very comfortable beds, is very clean, but certainly knows what the word hospitality means. It may not be a Hyatt hotel or a Liberty hotel in Boston, but displays a welcoming and friendly atmosphere. I bet they could serve McDonalds with class! Respectfully, Massachusetts visitors.

Everything about this hotel from staff, location, services,cleanliness, the pool area to food was absolutely wonderful. Thank you for making our stay perfect. Would recommend.

My kids loved the pool and game room! Breakfast was good in the morning, my husband enjoyed the pancake maker while the kids loved the waffles! The hotel was very clean and smelled clean as well! It was great having a 12pm check out also!

It was a regular room not much but to sleep it's ok

I’ve been in the customer service business my entire career from a tech to a regional manager. I know how to treat customers, the results for good service is they would reward you with more business. I traveled extensively during my career and stayed at many properties all over the country. As a Diamond member with Hilton I expect a level of service when I travel. I lived in the Wilkes Barre area for over 25 years and was coming back to visit old friends. The day before I checked in and picked the room I wanted. When I arrived at the hotel, they had my reservation but not that I had checked in. The hotel was very busy so the room I had requested was already taken. I like choosing my room so I can stay in certain areas and on the top floor. The front desk agent Joanne Padilla could see I was very upset about this as I explained I’ve done this hundreds of times and knew what room I had chosen. She was cool and calm and asked what my preferences were and that she would try and make it work. Now retired, I was acting like so many of my former customers that were difficult. Joanne remained calm and after a few minutes she said I’m upgrading your room to a suite so I can get you where you like and near the room you choose. I was embarrassed and apologized several times for being so difficult. I should know better but… (no excuse) I was tired from the long drive and just wanted to settle into my room. Joanne behaved just like me when customers showed frustration about an issue. Remaining calm, listening to the customers needs and then resolving the issue is World Class Service. We had a perfect stay and enjoyed our time back home. Thank you again Joanne, and my apologies.

酒店位置很好， 房間大， 設施服務都很滿意

My family and I stayed for 3 nights and 4 days at the Woodlands Resort. Our room was located very close to the outdoor pool. Here is a list of pros and cons: Pros: - There are rooms with glass doors that open up right to the outdoor pool. - Both restaurants had a great variety of food and offered great happy hour and lunch specials. - Nice indoor and outdoor bars with great drink specials. - They have music play certain nights in the indoor and outdoor bars. - There is a night club open on the weekend if you like dancing. - The scenery is very nice and there is a nice stream located on the property. - They offer free breakfast to guests Monday through Friday. Cons: - The heater was broken for the outdoor pool and it was cold. - The indoor hot tub was also broken. - The indoor pool is located in a very dark room, but it was heated. - The hotel rooms near the outdoor pool are very small and there is barely any closet space. - The pool only had two tables with umbrellas, but there were lounge chairs all around the pool. - The pool is surrounded by trees so there is not much direct sunlight. The sun does peak through in certain places throughout the day but you have to move around the pool to catch it . The shade is nice, but with a cold pool I would have liked less shade. Final thoughts: Our family of 4 stayed in the room. It was two adults and a 14 and 15 year old. They made us pay an extra 10 dollars for each child per night. After they told me about the charge I asked if they will then provide a roll away bed and they said it would be an extra 10 dollars a night for it. This then then raised our price per night by 30 dollars. When I first booked the price seemed economical but after adding all the fees for our children and then dealing with broken pool heater and hot tub, and the small room I am not sure the price was worth it. I heard the hotel was recently taken over by a new company so hopefully they will fix some of the problems and update some of the rooms.