Hotel berhampiran Ananda Community, Mountain View

I unfortunately got the 'rona and needed to isolate from my family for what ended up being a six-night stay. This Residence Inn was perfect for a long-term stay. The upgraded me to a two-bedroom, two-floor suite upon check in and let me keep it throughout. It was bigger than some apartments I've lived in at a very reasonable price for Silicon Valley. It had everything I could need -- full kitchen with fridge/stove/microwave/toaster/utensils. I couldn't get my room cleaned but housekeeping brought me new towels and took care of garbage disposal. The front desk was very responsive. And it's a great location for walking to get stuff -- there's a CVS, Starbucks and Panera right across the street. Got groceries delivered to my door.

We had a great room with a nice location. We would stay here again for sure. We liked that it’s walking distance to Starbucks and other restaurants. Plus, it was only a short drive to Shoreline. Easy to get out of their parking lot and get back to our room.

The room was nice the hotel was very clean it just smells wonderful and the staff was over the top friendly

This was my second time staying at this hotel for business. My first experience was just ok. But this second time was horrible from start to finish. First off... its old. Just doesnt feel clean and honestly doesn't look it either. Front desk put me on the 1st floor next to the door going to the streets... I wouldve stayed but the tv didnt work!! I went to the front desk to get another room... preferably not on the 1st floor... I was denied. The second room was just as old and dirty looking with stains on the sofa and ottoman. I tried to take a shower but the hot/cold lever broke off. Crazy. Then I tried to store my food in he mini-fridge... But theres a button that you press that only allows the power to be on for 2 hours!?!?!? How cheap do you have to be to install that??? Side note... the room rate was $150. They held $400 on my credit card!! Im a Gold Bonvoy member and return customer.... so ***? On the same business trip I stayed at other (Better) Marriott properties that only held $180... maybe $200. That credit card hold and putting me on the garbage 1st floor felt Racial!! But ofcourse there is no proof!! Just terrible customer service!! Ill never stay at another Courtyard. Period. But Dont say I didnt warn you about the palo alto/los altos location. Ive stayed at Motel 6's that were cleaner and more comfortable!! And theyre Racists!!

The important things when you’re traveling is the customer service. I stayed at the Aloft for about a week and a half. The staff was kind and so welcoming. Andy , and Chris at FD were so amazing, please stop by the bar to meet Selvin. The Manager Amelia was absolutely incredible. The rooms are rugless which is a plus!! And the rooms are very clean. I loved my stay and will be back!!

The main building is in poor shape. The entire building is severely sloped with about a 3 inch drop every 10 feet or so. If you are not accustomed to it be ready to get somewhat seasick for a day or two get accustomed to it. The worst part is sleeping with your head significantly lower than your feet. Horrible. If you must stay there insist on a room in the newer addition. On the positive side the rooms were super clean and staff was friendly.

Awful hotel. They had a screw up with the rate, because of how I had to book it through an agency and the management felt the need to lecture me and not listen to me or work with me. Just awful customer service who wouldn’t even listen to me and talked over me. In addition, the room I had was basically windowless looking out on a wall that was so close it let in absolutely no natural light. This was due to the hotel design to get in more rooms, not other buildings. I arrived later at night due to my flight being delayed and it took over 30 minutes to check in because their card reader wouldn’t work. Their breakfast wasn’t even as good as all other Hampton Inns I have stayed at since it only had Apples for fruit and some people can’t have them due to not being able to bite into a full apple without cutting it up or fructose allergies - absolutely no other options, unlike every other Hampton I’ve stayed in. Their “spa” was even closed because of issues. They seriously need new management at this hotel, since they clearly aren’t running a smooth organization with so many problems. ABSOLUTELY NOT RECOMMENDED.

Hotel is under renovations. NO amenities at all. No ice machine, no gym, no breakfast, nothing. Per the front desk, you get a bed, bathroom, and TV. Rooms are renovated and furnished to regular Holiday Inn Express standards. But website is misleading, no breakfast, check out is not 11 pm. Hotel really should be closed, there are better options in the area. Once hotel renovations are complete, it should be fine. But for now, avoid this hotel. Blaming Covid for lack of amenities is disingenuous. Not worth your money.

I must’ve been the lucky hotel guest to get the jet engine in the bedroom closet because I am surprised to see no other reviews about it. I came to Residence Inn thinking that it would be a Marriott quality experience. I stayed with my daughters for four days and should have checked out after the first night. We tried to keep the room at 70°. The air-conditioning unit/furnace was locked behind a door in the bedroom. Whenever it would turn on it would rattle the entire door and literally sound like a jet airplane about to take off. It woke me up EVERY TIME it turned on throughout the night and it was so incredibly loud. We tried turning it off for the night, but immediately the temperature of the room would jump up to 76°, so we dealt with it. Again, we should have left. BEWARE OF ROOM 137! My daughters tried sleeping in the hide a bed. When we pulled it out there was no bedding, and no bedding to be found in any of the closets. We called the front desk and a man delivered the bedding without saying a word. No smile, no words. The hide a bed was so incredibly uncomfortable that my daughters just ended up sleeping on the couch instead. We have slept on Marriott hide a beds before, but nothing so terrible. After our first full day being out in the city, we decided to come home and get in the hot tub. We opened up the towel bin to find only a few towels and some garbage. I also noticed that there was hardly any pool furniture. Maybe one table and four chairs? We got in the hot tub and enjoyed ourselves while the jets were going. As soon as the jets stopped and the water was still we noticed a layer of bugs all over the hot tub. We immediately jumped out and left. Is the hot tub ever cleaned? As we would walk back to a room I would notice piles of garbage in random corners, and bags of garbage left outside of rooms and in the parking garage. Sometimes they would stay for days without being picked up. I must’ve missed the memo that rooms are not cleaned every day either? There is nothing posted anywhere in the room or in the hotel. Again something I was not expecting, maybe I missed the fine print. I wish this “hotel” would take care of the rooms and hallways and keep them maintained as well as they take care of the lobby and breakfast area. My family will not be returning.

The hotel location is convenient for business visit in Silicon Valley. Also, the hotel facility is quite new. The room is clean and conformable.