Hotel berhampiran Kenya Assemblies Of God Church - KAG, Mtwapa

This was my third stay at Sarova Whitesands, and it will certainly not be my last. The hotel service, facilities, and location were perfect! The room was pristine as always, the food was terrific, and entertaining was wonderful. They make their guests feel like family. I would add that I’m a picky traveler.

Ive stayed for 7nights at Sai rock and tonsay the most, it was not what i expected. I come to msa every 6 weeks for work and stay in average hotels on B/B and enjoy the service. What i chooose to give feedback on; Not worth the money we paid for Wifi that doea not work. Like seriously, isnt that the bare minimum a hotel can offer WIFI? couldnt use my laptop for a whole week cz wifi couldnt work in the room. So i came back with soo much workload that i could have done then. So INCONVINIENCE!! Breakfast was always cold. I was attending a conference at a nearby hotel so i was taking breakfast daily at round 7-7:30 latest except my last Day. And it was always cold. i mean how bad can it get surely. Some day even the tea was cold i never complained cz i was too tired already so i went served tamarind juice which i dont. Im a chai person but aarrgghh House keeping- water at the hotel is too salty i mean its just extra salty IDK why. So 2 consecutive days they dont replace the shower gel cz i prefer it to the soap since il lathers easily so 3rd day i write a note saying “please replace shower gel today you havent done so past 2 days” guess what -whoever he/she is comes cleans, picks the note and adds the soaps. No shower gel day 3. On 4th day is when i found 2 again. But again, i was too tired to complain cz thats just nonsense! Ironbox - Its good for a hotel to know that its the little things. I borrow an ironbox by calling the reception at around 7 the lady said it will be brought to the room. I wait and since i was getting late for work i decide to go get it. At the reception ahw says housekeeping hajafika wakifika wataleta. I mean im getting late my friend so i waitnfor housekeeping? I had a white shirt to iron so i waited. Few min its brought to the room and i take out like 5garments that needed ironing and ironed. Here is where its at. 25min ironing someone knocks my door a gentleman “dada waweza kuwa umemalozia pasi”.OMG!!! I honestly asked him does this hotel have one ironbox really? The worst that could haopen is i leave it in the room instead of handling Over at the reception but housekeeping would have come and found it jameni🤦‍♀️ The guy had to stand and wait till i finiah ironing and take the ironbox with him. But that was pathetic really inconvinience. First i wait to get it then someone stands out to waitnfor me to finish? HYGiene- bathroom walls were dirty not scrubbed at all. Also im back with a loss since housekeeping decided to throw away all my ETR receipts of my expenditure that i had well placed in a drawer. That drawer had a paper written the wifi password and also a box for my face soap and that was left untouched. I had these stack of receipts i folded and kept there to be re imbursed by accounts later. Around 6k worth of receips ive lost the money cz someone thought i missed the bin below the table and my shallow brain did not know what it was 🤦‍♀️doing placing them nicely folded im a drawer. Im beyond words for my

We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.

It was my birthday on the 22nd of July and I decided to give myself a solo treat at Voyager. My experience was really amazing. -I checked in earlier than the allowed time, yet I was received so well and luckily allocated a room earlier. -The highlight of my stay: My bf planned a surprise for me from far and the organisation of the same was top notch, Amina did an amazing job at the planning, she did it so joyfully and passionately. The dancers who presented the cake really went out of their way to help present the surprise, proper HD photos were taken and shared. My bf was updated so often, and they ensured that I am so comfortable and happy throughout that day. I later came to meet Amina and she was so eager to tell me how excited she was to plan and surprise me. She is such a gem: Voyager, your staff are very professional and lovely. They most certainly made my stay worth every penny. -Having three swimming pools also makes one able to get the different experiences at the different locations, there are activities in the pool at any time of the day and so one is guaranteed there is no dull moments in the pool, it's all exciting and fun. -Food: There was such a wide variety and each of them were top notch in terms of flavor. -Drinks: The unending supply of drinks makes it really worthwhile. Views: being a beach front, you will not be disappointed, serene views that are very calming and soothing from the fast life of Nairobi. -I was also not rushed during check out yet I checked out late. -I am grateful for the experience Voyager gave me on my bday. 🥳

It was one of the best stay,nice and clean room with the best ocean view,food was also very good,very polite staff ,special thanks though Catherine of house keeping department ,would like to come back again with our family and definitely share with our friends

Well maintained property.. the receptionists are very very friendly and welcoming and helpful. The concierge and housekeeping staff are very friendly too. They made our stay warm. - breakfast buffet was 5/10, felt the food was stale and from days before.