Hotel berhampiran Villa Maria/ Aquatic Sealife, Mtwapa

和兒子旅行來的，我們定的是包含三餐的套餐，這是一家比較久的酒店，裝修不新了，但整個維護還是挺好的，管理規範，員工訓練有素。整個園區的建築規劃錯落有致，有度假酒店的鬆弛和舒展，園林和植物維護的不錯，有自己的私人沙灘。泳池用的是海水，舒適度不錯，房間的景觀和尺度還是比較舒服的，天氣好的時候，晚餐在露天那邊，歌手嗓音很醇厚，之後還有舞蹈表演（跳舞的應該是酒店員工吧，）氛圍很好。白天你在酒店裡任何地方都會有人跟你微笑？並且詢問是否需要幫助或服務。特別感謝帕米拉，她跟小朋友的互動和陪伴，給小朋友留下了深刻的印象，我的兒子很喜歡她。除了水池邊和晚餐的互動以外，他們還一起做了手串。讓小朋友度過了一段輕鬆愉快的時光。美中不足是，早餐的時候幾乎完全沒有蔬菜,比起晚餐的時候風味比較單一，如果下一次再來的話，應該不會考慮這種包含三餐的模式，

We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.

My wife and I had a wonderful time in our apartment with garden view in this beautiful hotel directly at the beach. The serene environment with well kept beautiful gardens, two swimmingpools and varied foods in different restaurants is highly recommendable for a fulfilled happy stay. Every evening there was a nice show coming up. The breakfast buffet we had included was rich and delicious. We were received with a refreshing juice and all the staff were super friendly and trained to the job. Even the hotelmanager made his rounds through the complex on daily basis to make sure his guests were comfortable. We would love to come again and highly recommend the place.

This was my third stay at Sarova Whitesands, and it will certainly not be my last. The hotel service, facilities, and location were perfect! The room was pristine as always, the food was terrific, and entertaining was wonderful. They make their guests feel like family. I would add that I’m a picky traveler.

Ive stayed for 7nights at Sai rock and tonsay the most, it was not what i expected. I come to msa every 6 weeks for work and stay in average hotels on B/B and enjoy the service. What i chooose to give feedback on; Not worth the money we paid for Wifi that doea not work. Like seriously, isnt that the bare minimum a hotel can offer WIFI? couldnt use my laptop for a whole week cz wifi couldnt work in the room. So i came back with soo much workload that i could have done then. So INCONVINIENCE!! Breakfast was always cold. I was attending a conference at a nearby hotel so i was taking breakfast daily at round 7-7:30 latest except my last Day. And it was always cold. i mean how bad can it get surely. Some day even the tea was cold i never complained cz i was too tired already so i went served tamarind juice which i dont. Im a chai person but aarrgghh House keeping- water at the hotel is too salty i mean its just extra salty IDK why. So 2 consecutive days they dont replace the shower gel cz i prefer it to the soap since il lathers easily so 3rd day i write a note saying “please replace shower gel today you havent done so past 2 days” guess what -whoever he/she is comes cleans, picks the note and adds the soaps. No shower gel day 3. On 4th day is when i found 2 again. But again, i was too tired to complain cz thats just nonsense! Ironbox - Its good for a hotel to know that its the little things. I borrow an ironbox by calling the reception at around 7 the lady said it will be brought to the room. I wait and since i was getting late for work i decide to go get it. At the reception ahw says housekeeping hajafika wakifika wataleta. I mean im getting late my friend so i waitnfor housekeeping? I had a white shirt to iron so i waited. Few min its brought to the room and i take out like 5garments that needed ironing and ironed. Here is where its at. 25min ironing someone knocks my door a gentleman “dada waweza kuwa umemalozia pasi”.OMG!!! I honestly asked him does this hotel have one ironbox really? The worst that could haopen is i leave it in the room instead of handling Over at the reception but housekeeping would have come and found it jameni🤦‍♀️ The guy had to stand and wait till i finiah ironing and take the ironbox with him. But that was pathetic really inconvinience. First i wait to get it then someone stands out to waitnfor me to finish? HYGiene- bathroom walls were dirty not scrubbed at all. Also im back with a loss since housekeeping decided to throw away all my ETR receipts of my expenditure that i had well placed in a drawer. That drawer had a paper written the wifi password and also a box for my face soap and that was left untouched. I had these stack of receipts i folded and kept there to be re imbursed by accounts later. Around 6k worth of receips ive lost the money cz someone thought i missed the bin below the table and my shallow brain did not know what it was 🤦‍♀️doing placing them nicely folded im a drawer. Im beyond words for my

It was one of the best stay,nice and clean room with the best ocean view,food was also very good,very polite staff ,special thanks though Catherine of house keeping department ,would like to come back again with our family and definitely share with our friends

Well maintained property.. the receptionists are very very friendly and welcoming and helpful. The concierge and housekeeping staff are very friendly too. They made our stay warm. - breakfast buffet was 5/10, felt the food was stale and from days before.