Hotel berhampiran Minnetrista Museum & Gardens, Muncie

Stayed here for a convention. I had an issue when checking into my room that the corridoor and my room stank of ***** / *********. I was moved to another room, further along the corridor, but this wasn't much better. The staff member I spoke to about this didn't seem to be that concerned. This was on the top floor and the smell was coming through the aircon system at the far end of the corridor where the stair well leading to the roof was. I can only assume that access to the roof where the air intake vents for the aircon units is restricted to staff only and that someone was on the roof smoking ***** (illegal in the state of Indiana) When I returned to my room that evening the smell still lingered but by morning it had gone. However, I feel that this should have been taken more seriously. The carpets in the lifts looked like they hadn't been cleaned for weeks and the edges of the carpets in all areas looked like they'd never been cleaned, just pure lazyness, if the hover can't get to it then don't bother attitude. The bar attached to the venue offered a great selection of food and drinks and was one of the better places in town. The starbucks in reception was good, although opening times were limited to a few hours morning and evening. The rooms where big and comfortable, but are showing their age with worn furniture and bits broken here and there. Room service / Cleaning of rooms was non-existant. You had to ask for service. It wasn't even provided every other day as advertised. I heard one gentleman complaining that even though he'd asked every day, it was day 4 and his room still hadn't been cleaned. I've attached a picture of one of my towels! frayed and threadbare. It wasn't the usual Marriott standard I'm used to and I wasn't even aknowledged as an Gold Elite.

We were in Muncie for a funeral and stayed three nights at this hotel. The only reason we stayed here was because we had a free night coming from BW, so we only paid for 2 out of the 3 nights. It was still overpriced. Check-in was easy and the room seemed clean. The room seemed hot and I checked the AC and it was set on 72. I turned down the AC as low as it would go, but the room never seemed cool the entire stay. The towels were sparse and a little rough. We had no shampoo, but we had 2 conditioners. The worst part by far was the ”Free Breakfast” The so called ”scrambled eggs” were the worst I have ever seen. They actually seemed to be made of rubber, My wife refused to eat them after she had her first bite. There are many hotels in Muncie that are just as average with better pricing. Let's just say, we won't be back

Their was always someone on front desk helping out & the hotel was clean

This is a great hotel to stay at with family and the amenities or great everyone is friendly the service is also very great have everything you need is very clean pet friendly swimming pool weight room hot breakfast in the morning in all employees are here to help help you whenever you need anything I would recommend this hotel to anyone