The Westin Grand Munich

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

Nice hotel. And enjoy our euro24 moment

Pathetic service and wrong information

酒店的位置離市區有一定距離，但是坐地鐵很方便。工作人員的服務和態度都很好，給人賓至如歸的感覺。酒店的外觀以及內部裝修都很大氣，氣場很足，給人的感覺很舒服。 房間空間充裕，隔音性過關，採光非常好。但是房間的設施較為老舊，被子和肌膚接觸有明顯的摩擦感，毛巾也不是很蓬鬆，説明酒店的布草都“久經沙場”了，但是請放心，衞生狀況還是可以的。最介意的一點是淋浴間的水温經常忽高忽低，使用者無法充分享受淋浴帶來的放鬆，取而代之的是擔心下一秒的水温會不會突變。 早餐是全自助型，可選種類豐富，單是果汁就有六七種，可以説是非常豐盛了。各類食品安全且美味，在此處享用早餐是令人滿意的體驗。

酒店環境非常好