This property was terrible at all fronts. In terms of cleanliness, the rooms were not cleaned. They put soiled linen back on the beds/bathroom and there is significant reason to believe that linen were not laundered between guests.
Housekeeping were inept and intrusive. They put soiled cleaning products in/on our luggage and belongings.
We were given different stories by staff. We were advised that there is a $10 fee for new linen. This was after multiple discussions around the same. While completely unheard of, when we agreed, they refused.
Staff were rude, threatening, and abusive. There were multiple episodes of verbal threats by a few staff. Attempts to escalate were unhelpful.
Also, speaking to both the property and location, staff and their friends were in front of the property making rude and inappropriate comments and gestures to female guests.
They declined a room change. Ultimately, we checked-out earlier than expected and paid for. They refused to provide verification of a check-out and outright refused to cancel the remaining days and refund for those days.
Needless to say, this is a terrible facility and I would encourage all to avoid this property.
Terjemah