Hotel berhampiran Indiana Tech, Munster

I’m glad to say I’m always excited to visit this property because it’s not about winning every time but the cheerful people that service me. Love the winter here I mostly stay overnight when I visit and the hotel team is great

Well upon arrival the hotel clerk “Female Sam”, couldn’t mangage to check us in. We had 5 rooms booked and had an issue with one of the rooms, that because I booked with Booking.com. Sam had no idea what she was doing and simply left it to us to figure out by contacting booking, but as it did turn out it was an issue on the hotel part to resolve with booking.com. After about at least a hour it was definitely resolved between hotel and booking.com as I tried to tell Sam in the beginning. This girl had No skills what so ever to handle her job, which made a frustrating start to our 1 night there which we were trying to get to a 90th birthday party. The room was not bad, but BRING your own pillows for theirs are flat and useless. The noise through the night past midnight was continuous, screams banging on the walls and running down the hallways till at least 2AM. And the morning after we had to deal with what smelled of dirty diapers in the hallways to the elevator. So Good Luck, but never a choice hotel for again!!

Comfortable and affordable. A bit difficult to get to. You can see it from the expressway but then you have to drive at least a mile around to get to the hotel itself. And either eat before you get there in the evening or you will have to drive quite a ways to find a restaurant because it is quite isolated. We did DoorDash and that worked OK. There was a stain in the carpet, but otherwise the room was very clean, including the bathroom, shower, etc. If in the area, we would use this hotel again .

We spent the night there while traveling home from vacation. Since we are Diamond members of Hilton, we try to stay at a Hilton family hotel. This hotel was rated pretty well so we figured it was a decent place to stay. We had some valuable items in our car that needed to come into the hotel with us and I loaded up the cart to take them into our room. Heading into the hotel, a gentleman informed me that someone’s lovely child had pulled the fire alarm and the elevators wouldn’t work. So we had to haul all of it up the stairs with no one to assist us (my husband had major surgery a little over 6 weeks ago and should not have been lifting these heavy things). There was pink ice cream hardened on the carpeted stairway that no one had addressed. Arriving into our room, we were greeted by drapes that had been shredded by someone (see picture). This definitely did not live up to Hilton standards. I would have left then but it was 10pm and we were exhausted. In the morning, I was going to take a shower but it looked so nasty there was no way I was going into it. I then called the front desk to see whether the elevator had been repaired yet…it had not. However, the phone in the room didn’t work so I had to call them from my cell phone. I asked to speak with the manager to address the issues we had with this room and was told it wasn’t only my room but that they were going to remodel the place and weren’t fixing things that needed to be repaired. I also mentioned that no one had offered to help us bring our items up the stairs the night before and there was no offer of helping us bring these items back down either, after my sharing with her the fact that my husband had surgery recently. We will never know if this is the truth because we will NEVER revisit this dump.

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.

This is our go-to motel when staying in Northwest Indiana. Welcoming lobby area where everything is spotless and tidy. Halls and vending areas were well maintained. Our room was very clean and refreshed daily during our week stay. A/C unit was one of the quietest we've experience in a long time. No grumbling and rumbling every time it turned on. Room lighting was good, towel and linens were more than nice, very good mattress and room seating. No complaints at all. Front desk was always friendly and helpful. Whenever we saw staff at the desk they always took time to smile and say hello. Jay took care of us at check-in and was extremely kind and outgoing, a great personality for this position. We met Tina taking care of the breakfast area and had a nice conversation with her, very personable. Breakfast always included hot items like eggs and sausage/bacon as well as a waffle maker. Plenty of fruit, cereal, yogurts, muffins and always presented well. Area is kept spotless. After driving 10 hours to get home to GA, my wife realized she left her prized make-up mirror behind in our room. She contacted Ash the next day who quickly confirmed the oversight on our part and was more than happy to box up the item and send it to our home. So extremely kind! I may be missing a few names (David and Kendall? and others) but everyone was so nice. This motel may not a fancy pool but it has everything one needs for a comfortable stay, the most important to us is being a kind, friendly staff, clean, comfortable accommodations and a nice breakfast to start the day. It's in a great area for restaurants and shopping, pretty much anything you need. Well lit parking area, always a safe feeling. Will stay here again in the future, high recommend you give them a try.

This place has potential. But for the price I can’t really complain. Plus, it helps that the bed is actually really comfortable!