Hotel berhampiran Jewel-Osco, Munster

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.

Wow! What a fun place to stay. Very quiet and a very friendly staff! The manager is super friendly! Loved the breakfast in the mornings. Always a variety of healthy and comfort! The rooms were very spacious. I also loved the Socials that they do during the week. No pool, but a nice patio when it's not winter.

This weekend I traveled with my two daughters (ages 17 and 28) and my granddaughter (18 months). Overall we had a great experience. We have stayed here two other times and were planning on setting up a group block for a competition in June. At approx 6:30am on Sun 4/7 I requested a late checkout. Our schedule for the entire weekend was crazy as we were in town forna competition. My daughter was scheduled for a 7:30 am event that day, and we had just gotten back from the previous evening's events after 1:00 am. We had very little time to sleep, let alone pack. I told the gentleman at the desk we should be able to be out between 12-1pm. We returned to the hotel at 12:24pm. I told my girls, ”let's get packed right away and check out!” A housekeeper who looked to be about the age of my older daughter (maybe late 20's?) was at our door and said ”This is my last room, Y'ALL NEED TO GET OUT.” I tried to explain to her about the late check out. She angrily interrupted me, looking at her watch and said ”Late check out is 11:30. Y'all need to get out.” My two daughters (ages 17 and 28) and my granddaughter (18 months) and I all went into the room and hurriedly packed our stuff. It took 10 minutes. 5 minutes in, the same girl from housekeeping then started POUNDING on the door. My daughter opened the door long enough to say ”5 minutes.” As she closed the door, the housekeeping associate was saying a bunch of things about us to her co-workers. I was embarrassed. I was shook up. I felt nervous even leaving the room with the hostility that was coming from her. I was shaking when I got to the front desk. I told the person at the desk what happened. She apologized but didn't say much else. Someone else walked by and asked what was going on so I relayed the entire story all over again. Finally, as I was about to break down into tears, I said ”in all my time traveling, I've never been treated like this. We will never stay here again.” And we left.

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My stay at this hotel was amazing, the staff was friendly Its clean, its quiet plus all the Restaurant and stores you need is 3 minutes away. Love it and I will return. The breakfast was also amazing. They serve HOT BREAKFAST. Its worth the money.

I’m glad to say I’m always excited to visit this property because it’s not about winning every time but the cheerful people that service me. Love the winter here I mostly stay overnight when I visit and the hotel team is great

I travel a LOT for work, so I know a thing or two about hotel staff. The staff here is the best I've ever met. We stayed here for a baseball tournament. Lisa at the front desk worked literal miracles for us upon checking in, getting us a room at 8:30 in the morning on the first day of our stay and working to get our stay extended. Riley was a champ the rest of the week, allowing our team to take over the lobby to setup a buffet and watch a movie on the lobby TV. They bent over backwards to make our stay PERFECT. The hotel staff were honorary members of our baseball team this week, asking for status updates after each game and cheering us on when we kept winning. They were the best! Thanks so much!

Dalam perjalanan perniagaan dengan ayah saya, saya lewat di sini untuk satu malam. Selalunya saya suka ada dapur bila tinggal di hotel. Ia sangat mudah sama ada untuk minum atau minum makanan panas. Dapur hotel ini sangat besar, dan peralatan makan yang lengkap. Walaupun tak berani sangat nak guna masa wabak ni, sekurang-kurangnya ada semuanya 😂 Lokasi hotel bagus untuk tempat kecil ini. Setelah dibuka, bilik pintu itu memang sangat besar dan sangat bersih. Sikap perkhidmatan meja depan juga baik. Prestasi kos tinggi, disyorkan.