Hotel berhampiran USS Silversides Submarine Museum, Muskegon

First words—-Awful/Horrendous/Filthy Had no idea what we were about to experience. We stayed at this place because they were pet friendly; we brought our little 9 pound dog with us on this vacation. First thing, when we opened up the door to our room, Room 131, there were so many pee marks and stains on the carpet already , I thought I was going to vomit. The carpet truly was ABSOLUTELY FILTHY!! I can’t use any other words except filthy, but wait, there’s more. My husband and I took showers and some water got on the floor so I used the floor mat/towel to wipe it up. The mat was filthy, meaning the floor was filthy upon our arrival (see attached pictures). Walking around the room bare footed for about 30 minutes, I started to put my sandals on and thought, you should wipe your clean feet down because the carpet is filthy (see attached washcloth), that dirt on the cloth is from my clean feet walking on the carpet—GROSS!!! The phone in the room didn’t work, and the coffee maker took 10 minutes to brew one cup of coffee AND the toilet was not seated to the floor, meaning it rocked back and forth when you sat on it. The only good thing about this place was that the bed was comfortable and clean. We paid $149 for one night for this crap-hole!!! Never ever again. Run from this place, do not stay here!!

Our stay here was perfect. Room and hotel hallways were clean. Room was $85 with tax, and had microwave oven, large refrigerator, iron & ironing board, and coffeemaker. 6:30-9:00AM Continental Breakfast had bagels & cream cheese, muffins, cereal, instant oatmeal, bananas, and a waffle iron to pour and make hot waffles. The hotel had a coin-operated washer and dryer for guest use. The neighborhood is not really walk-able, but hotel is just off of major street for car access. This hotel sounded much better than the reviews on the nearby Clarion Hotel.

The hotel is brand new, can still smell fresh drywall etc. This adds to the rating because everything seems clean and fresh but the workmanship of the building is terrible. It looks like it was slapped together by random people off the street. The little staff that was there was very pleasant, friendly and helpful. The breakfast was well stocked and clean with a bit of variety from one day to the next. There was coffee and tea available 24/7 which is always appreciated. There were minor annoyances about the hotel like a lack of blanket for the pull out couch (this should be clean and available in the room if you book a suite always) when we asked for a blanket for our daughter they said they gave them all away. Thankfully we had brought a small one from home. Also our 6 person suite came with 3 towels. Obviously I can ask for more but if I have a room for 6 people for two nights, 3 bath towels clearly isn't going to cut it and it's inconvenient to have to go wait in line at the lobby for towels. Same goes for the pool, you had to ask for towels. This might help cut down laundry but it seems to big down front desk staff. Overall it was a nice stay and I'd return if we needed to stay in the area. Close to target and Meijer and Culver's amongst other shopping and quick eats.

In our opinion, this is probably the best hotel to stay at in Grand Haven. The beautiful views of Spring Lake are why we chose this IHG property. Boats line the boardwalk behind the hotel making for an enjoyable stroll after dinner. There is a full service restaurant on site with a bar. Breakfast, lunch and dinner were very good inside and out by the pool. We paid extra to include breakfast in our rate. Unfortunately, the Tiki bar and pool were closed when we arrived. Think it was a little early to close both and be charged a resort fee every day we were there. Check in was slow because they were very busy. But, the front desk staff tried very hard. Appears this hotel is struggling with staffing. Expected this after Covid. We were disappointed that the lake view room we paid for, (in reality) had a roof blocking the view on the left side of the balcony and tiki bar in the center. I asked to be moved and was told there were no more rooms. In addition, Management needs to do daily walkthroughs of this property with maintenance to ensure cobwebs and mud dobbers are removed from exterior of building. We noticed! Restaurant staff were top notch and worked hard. Note: the hotel is not within walking distance to Grand Haven and Spring lake shopping areas. You must drive. This was a real challenge as road construction is going on right at the exit drive of the hotel. It’s also a challenge to get into the hotel driveway using Siri. Drive carefully! Would we return? Yes! Comfortable beds, bedding, good hot water shower pressure. I asked for a quiet room and got one. With added staff, this hotel is a winner.