Hotel Embassy Suites by Hilton di Pantai Myrtle

I checked in yesterday (8/17/24) made three trips to the front desk because the room would not open with the cards they gave me. I was switched to a new room at desk staffs suggestion and have now been charged an additional charge. I finally got into the initial room after a grounds keeper keyed us into the room. I was apologized to by the desk staff at embassy suites and told the manager would contact me himself to ” make this right.” THAT NEVER HAPPENED!! I was so fooled by the service I got here the first time I attended thinking this was a nice family facility. This is the third time I've stayed here because I attend cme here! I would not recommend attending ncapa meeting at this point because on top of everything my child was head butted in the nose and bled because their life guards do NOT do their jobs. Allowing children to hurt other children. Shortly after I post this Randy DeVaux General Manager at Kingston Plantation will give me some fake response to suggest they apologize. An apology would require an actual show of respect or empathy for my whole week being wasted by coming here. Additionally, don't think that calling the front desk and using ext 50 will help.. it will ring all day then when they answer you will ”accidently” get disconnected. Then when someone does answer the excuse will be ” well, it's not my fault.” Of course not it's never anyone's fault here at Kingston Plantation. The second room I was transferred to was a smaller room for a bigger fee. Night two some fool played music really loud all night long and scared my daughter by yelling ”F you dawg” while he whistled loudly until 1:30 am. All the convenience of south myrtle right here in north myrtle! In the last 24 hours I was locked out of my room again while my family stood there for half an hour. Slick front desk staff gave me a plastic card for ”free breakfast” like it's not the same ” free breakfast they give everyone!! These people have no respect. Never again!

First, the positives: While you have to schedule your room to be cleaned (if desired), housekeeping shows up every day with fresh towels and washcloths. They will also take your trash. Both of the housekeepers we met were very nice. The towels are so nice and fluffy. Our room was clean and well taken care of. The breakfast buffet was massive and well stocked. The breakfast team did an excellent job keeping food and dishes coming and clearing and cleaning tables. The pool was very large. Our room was mostly quiet. You couldn’t hear people walking around above or around you. The only thing we could hear was when we opened our balcony door to hear the ocean, and it was someone else on their balcony being loud. The negatives: The hot tub was often crowded with people using it for a kiddie pool. They don’t want you to bring outside food or drinks, but we don’t drink and weren’t interested in ordering anything from the restaurant. And the pool/hot tub closed at SUNDOWN, which is ridiculous. A lot of people like to swim or sit in the hot tub after dinner or in the evening when it’s less crowded and less children. If a bunch of people come down for breakfast at once, it’s difficult to find a table, even though there are lots of tables. Parking is extra. $13.99 a day. $20 if you want valet. The really bad part is that I have a handicapped tag and can’t always walk long distances, but you are not parking near the hotel. The parking garage is for valet and the lot closest to the hotel is all 15 minute parking for new guests. Way more spots than needed. It was always full and pretty sure not with people who were only there for 15 minutes. There were THREE handicap spaces. For a hotel with 19 floors of rooms. There were a few more by the restaurant but we were pretty sure they were for the restaurant. It rained a couple of days so you’re going to get wet. The parking was just atrocious. Overall we had a nice time and it was a nice suite.