DoubleTree by Hilton Fiji - Sonaisali Island

Where do I begin. Bungalows have a roach problem. Rats have eaten some of the sugar sachets. Bathroom floors are uneven causing the water to pool around the toilet floor. Not forgetting the second drain in the bathroom that overflows and leaks out. Dust mites and bed bugs. Room service forgets to restock towels, milk, tea, coffee and etc, you literally have to call reception 5 or 6 times to even get them to give you things. Beddings and pillows covers are NEVER changed, they are never even washed (our stay was for 5 nights and beddings/pillow covers were never changed). And since the rooms are usually dark the beddings never get to see sun light either. So if your skin is sensitive or you have eczema, be prepared to be itchy. This place is a filth, and to think this is Hilton's standard. Go elsewhere where you presence will be valued.

BEAUTY! Such great service and care. Highly recommended for families, looking for time away. 5 Stars

Too dark in a room. Asked for staff 2 times for complimentary slippers and said yes. However never sent them to my room.

buggy issue rooms to far from lobby , not enough buggys to go around

Room is spacious and generally clean and well equipped. Staff are generally quite friendly and smiley, and helpful. The view is nice with a vast ocean view. However there’re a number of points which could have been improved. First, our reservation for the room is for 4 adults. However on the first night we arrived, everything was not prepared for 4 adults (i.e. the towels, toothbrush, slippers, shower and shampoo set, toilet paper, cups). After check-in, we had dinner at the hotel’s beach restaurant, then we took the buggy to the room - by that time it was almost 11PM. We had to call the reception/housekeeping to request for all these insufficient items. Then, next day, after housekeeping, again we were short of towels, shower and shampoo sets and water (which should be replenished right?)

It was our first time coming double tree Hilton. We really enjoyed it. It was not overcrowded like in other hotel in Denarau.

Friendly clean and a fun filled ferry ride

Property is beautiful. Service and food menu was not good

酒店好特別，每次都要坐小船先可以出去，有種小島隱世感。 酒店職員都好熱情，大家都好開心，可能係天然小島上既開係，都真係好多小動物同蚊蟲，不過係可接受既范圍內。