Hotel berhampiran Archaeological Museum of Nafplion, Nafplio

I feel compelled to respond to the 18 July response by management to the very accurate review of 10 July. Your insinuation of improper behaviour can only be a reference to us verbally expressing our disappointment (is that not allowed?) to you about the issues referred to in the review of 10 July, nothing else, and such a false insinuation should be immediately withdrawn. And on arrival we never expressed “liking the place and the view”(another false statement). Here is our experience: Before arrival our taxi man rang ahead to the hotel and we were greeted where the road basically ended by a girl from the hotel. In fairness she was pleasant. She led us up and down a series of steps, quite treacherous and slippy, and where in between there was a path,it was broken in parts. It was all very tricky, particularly carrying cases. To the hotel itself, our room was hugely disappointing. Very dated decor, net curtains badly in need of a wash, and worst of all, the bathroom. A shower head that attached to nothing, but rather hung loosely on a hose; a shower curtain (yes a curtain, so not properly enclosed) that was very grubby at the bottom, and mould very evident on it and on the walls, quite simply, horrible. The air conditioning in the bedroom worked but was very noisy. The breakfast is decent. But this is overshadowed by the above, and the following: To walk into town you walked down very steep, in many cases uneven, broken, and slippy steps which were very poorly lit when it got dark. So when we approached reception to express our concerns we were told by another girl, again pleasant it should be said, that yes, a previous guest had pointed out that the shower head didn’t hang anywhere but that “someone would put something in the wall for it to hang from, tomorrow.” Later on in the evening we were told this actually wouldn’t happen. We were also told that the hotel is located in a very old part of town and that the only way up and down was the steps. Agreed. And that it was difficult to negotiate. But we pointed out that nowhere on the hotel’s official website (which we booked directly through) did it say this. We were told it did. But we rechecked and took screenshots of same. It clearly doesn’t. And we were also told that in the confirmation email there was a link with directions to the hotel which stated that the steps might not be suitable for people with mobility issues. So we retrieved the confirmation email. No such link, directions, or advice existed. Please bear in mind that we are physically fit, with absolutely no mobility issues. But we have serious health and safety concerns in relation to the only way into and out of the town centre from the hotel itself. Broken ankles or hips etc., for some poor unfortunate are only a matter of time. And on asking could we be relocated to any other hotel we were told “I’ll check with my manager”(a manager we never got to see). Only to be told later, it’s not possible. On again speaking with the first

So, this is definitely not a four-star hotel. Our room was a superior room with a balcony. The view from the balcony was lovely and the room was very large, but it is old and tired! There were many things that could have easily been fixed without costing very much money but were not. It made me feel unimportant as a guest. For example, on the nightstands were glass covers and underneath the glass was paper placemats that were dirty and torn. They could have easily just removed those. The chair in the room had trimming that was frayed and falling off. A pretty easy fix, again not done. The bathroom had mold and mildew and the furnishings were very worn and did not coordinate with the room. The ceiling was constructed with beautiful wood beams, however spackling was used to cover up the nail holes that did not match the wood and looked very sloppy and no attempt seem to have been made to correct it. The mini fridge sat on the open floor next to the cabinet where it should have been. All of the furnishings were worn. The bed was hard but we managed to sleep. The licensing documents and disclaimers that appear on the back of the door were very old. It appears it had not been inspected for quite some time. as mentioned in most reviews the people were very nice and helpful and the breakfast was good and adequate. But the rooms made you feel like an unwelcome guest, not the Greek hospitality I am used to.

Pros: 1) Location is good. The place is close to the Nafplio Old Town. 2) The front desk staff speak excellent English 3) The WIFI is free and the speed and connectivity are good. 4) The room and bathrooms were very clean 5) There are several good restaurants within walking distance 6) The place is quite at night and sleep quality was good. 7) Air condition was available 8) The room had a good view. 9) Front desk is staffed 24 hours 10) The rooms and bathrooms are spacious. 11) There is street parking available next to the hotel. 12) The tariff was reasonable. Cons: 1) We had a very noisy neighbour, thanks to whom our sleep was spoilt. That is not hotel's fault. The hotel's rooms are certainly not sound proof.

Très bel hôtel et très très belle chambre, fraîche à notre arrivée, ce qui était grandement appréciable vu la chaleur extérieure! Petit plateau de bienvenue, peignoir/chaussons . Très beaux espaces commun, notamment le salon ”bleu”, bar agréable de même que le patio , la grande psicine et les jardins. Bon petit déjeuner varié dans une belle salle. Le moins : le diner buffet du soir, franchement pas bon, dans une salle qui aurait un besoin urgent d'être rafraîchie!! Mais c'est le seul bémol (et peut être aussi vaut-il mieux tomber en dehors d'un congrès, ce qui était notre cas). Très bon rapport qualité/prix

What a true pleasure it was to stay at this hotel! Lia is an absolute sweetheart and the other members of staff are equally friendly, helpful, and pleasant. We stayed for a week and access to the ”old town” was easy - a short drive. Parking was readily available. The room was excellent! It was very clean and had a comfortable bed (& comfortable pillows too). The room had a lovely view of the Fortress of Palamidi and there was a private terrace to enjoy. It was very quiet and the amenities are very well maintained. The breakfast was good and had a variety of treats. The owner has clearly ensured the hotel has everything one needs to enjoy a peaceful, pleasant and welcoming stay!

This apartment/hotel is a short distance from the harbor and the main part of town, close enough to be an easy drive, far enough to be a longish walk. The room itself was great, large and with two balconies, more like a nice apartment than a hotel. It had a nice pool area and breakfast was well worth the extra 10 Euros. The owners and staff were very friendly and welcoming, I felt at home from the time I got there. The only thing that could have been better is the lack of cooking gear and things like paper towels and dish soap and cleaning supplies. There were only a couple of pans, and limited cutlery. I probably could have asked for more but since I travel quite a bit in Airbnbs and apartments, I carry my own stuff based on past experience. I had a great stay, everything went smoothly and the staff was very helpful.