Ulasan Grand Mercure Lake Biwa Resort & Spa

Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the spacious corner room and the beautiful lake view.However, we sincerely apologize for the condition of the carpet in your room. We understand how important cleanliness and comfort are during your stay, and we will address this issue promptly.We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Thank you again for your understanding.Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: Thank you for staying with us.We're delighted to hear that you had a relaxing stay and that our hotel provided a pleasant experience for you and your family.It's especially gratifying to know that our breakfast and dinner exceeded your expectations. We strive to offer a wide variety of high-quality options, and it's wonderful to hear that you were impressed with our buffet offerings.We hope to welcome you and your family back for another enjoyable stay in the future!Grand　Mercure　Lake　BiwaHotelstaff

Jawapan daripada Pihak Penginapan: Thank you for your feedback! We're delighted to hear that you enjoyed the drinks and snacks, and found the hot springs bath to your liking. We hope to welcome you back soon.Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Grand Mercure Lake Biwa Resort&Spa. Thank you for sharing your experience! We're thrilled to hear that you enjoyed the public bath and the free liquor available in the lobby. It’s great to know that the spacious room and exceptional scenery contributed to a memorable stay.We appreciate your positive feedback about the value for money. We look forward to welcoming you back in the future!Grand Mercure Lake BiwaHotelstaff

Jawapan daripada Pihak Penginapan: Thank you for staying with us.We’re thrilled to hear that you had a wonderful experience at the Nagahama Mercure Hotel. It’s always rewarding to know our guests enjoyed their stay and had a great time with us.We look forward to welcoming you back for another super experience in the future. Thank you for choosing our hotel!Grand Mercure Lake BiwaHotelstaff

Jawapan daripada Pihak Penginapan: Thank you for staying with us.We’re glad to hear you enjoyed the location of our hotel by the lake. We appreciate your comments regarding the dated aspects of the property. We understand that some rooms are quite old but I can assure you we do our best to keep them clean and tidy through daily cleaning so that it doesn't feel outdated. We’re constantly working to improve and maintain our facilities to enhance our guests’ experience.We hope to have the pleasure of welcoming you back in the future and providing an even better stay. Thank you for choosing our hotel!Grand Mercure Lake BiwaHotelstaff

Jawapan daripada Pihak Penginapan: Thank you for staying with us. We’re delighted to hear that you enjoyed the good service, cleanliness, and the lake view.Your satisfaction is our top priority, and it’s great to know that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future!Grand Mercure Lake BiwaHotel staff

Jawapan daripada Pihak Penginapan: 非常感謝您選擇我們酒店並撰寫如此詳盡且積極的評論。我們非常高興聽到您對我們酒店的位置、設施和服務感到滿意。看到您在房間內欣賞到琵琶湖的美麗景色，並在大廳享受下午茶的時光，我們也感到十分高興。對於溫泉大浴場的設計和氛圍的肯定，我們將繼續努力維護，讓每一位客人都能在這裡得到放鬆和舒適的體驗。我們酒店致力於提供高CP值的住宿，並且確保每一位客人都能擁有愉快且便利的住宿體驗。能夠為您提供這樣的服務，我們感到非常榮幸。距離長濱市區和車站的便捷性，也正是我們為客人提供舒適度假體驗的一部分。再次感謝您的寶貴意見，並期待您未來有機會再次光臨我們的酒店。我們將一如既往地努力提供更好的服務。Grand Mercure Lake Biwa Front Staff

Jawapan daripada Pihak Penginapan: 非常感謝您使用我們酒店。對於您海外旅行期間給您帶來的不便，我們深表歉意。當天向工作人員查詢時，顧客收到了一張500日元的收據。由於酒店無法解決問題，我們聯繫了管理公司。我聽説你讓他們直接給你打電話。若酒店難以處理，請直接致電管理公司。我們盡力滿足您的需求，但正如客户所説，最重要的是，很明顯我們之間無法溝通，酒店的考慮也不夠。我為自己的不足深感羞愧。今後我們將統一運營，杜絕此類事件再次發生。我們將把為客户考慮作為我們的首要任務來經營我們的業務。如果您再次光臨，我們一定會用微笑歡迎您的再次光臨。對於給您帶來的不便，我們深表歉意，並向您的光臨致以我們全體員工的誠摯歉意。我們期待見到您。Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: 先日はグランドメルキュール琵琶湖リゾート＆スパをご利用いただき、誠にありがとうございます。琵琶湖を眺められるために手頃な価格のホテルをお探しの際に当ホテルを見つけていただき、ご満足いただけたようで大変嬉しく思います。夕食のクオリティやコストパフォーマンスについてもご評価いただき、大変嬉しく思います。ウェルカムラウンジではお飲み物や軽食をお楽しみいただけたようで何よりでございます。広々としたお風呂で高級感を感じていただき、朝食も美味しくお召し上がりいただけたことは、私たちにとって大変励みになります。朝食時の混雑については、お客様にご不便をおかけしましたが、今後の改善に努めてまいります。大阪や京都から少し距離がありますが、「来て良かった」とのお言葉を頂戴し、スタッフ一同感謝の気持ちでいっぱいです。琵琶湖の景色は、四季折々、時間帯やお天気によっても様々な景色をお楽しみいただけます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。貴重なご意見を誠にありがとうございました。グランドメルキュール琵琶湖リゾート＆スパフロント担当

Jawapan daripada Pihak Penginapan: 感謝您分享您的入住體驗。很高興您對酒店的服務、餐飲以及設施感到滿意。琵琶湖畔的美麗景色以及免費的下午茶和晚酌時間也是許多客人喜愛的亮點。關於房間清掃的安排，我們會進一步改進此服務，讓您和其他客人更加方便享受住宿。如果您有其他建議或需要，歡迎隨時告訴我們。期待您的下次光臨，我們會為您提供更加舒適的住宿體驗。Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: 感謝您入住我們的酒店，並分享您的體驗。能夠為您提供靠近琵琶湖的美麗景色，是我們的榮幸。很高興得知您對酒店的停車服務感到滿意，我們希望自駕的客人都能感受到便利與自由。我們的客房以寬敞舒適為特色，非常適合家庭旅遊，而豐富多樣的早餐也旨在為客人提供美好的一天開始。能獲得您的認可，我們感到非常欣慰。期待在不久的將來再次歡迎您光臨，祝您旅途愉快。Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: 感謝您分享您的入住體驗.我們很高興得知您喜歡酒店的絕佳位置，能隨時欣賞到琵琶湖的美景，並享受舒適的散步時光。豐富的早餐選擇和休息區提供的免費小食與飲品，都是為了讓您和家人有更好的度假體驗。期待您再次光臨，為您和家人帶來更多美好的回憶.Grand Mercure Lake BiwaFront Staff

Jawapan daripada Pihak Penginapan: 感謝您選擇我們酒店並分享您的入住體驗。我們非常高興您對日式房間、温泉設施以及琵琶湖的美景感到滿意。看到您在大堂享受免費的 Happy Hour 和愉快的氛圍，我們感到非常欣慰。我們一直致力於為客人提供高性價比的優質服務，您的認可對我們來説是極大的鼓勵。期待您再次光臨，享受更多美好的時光。Grand Mercure Lake BiwaFront Staff