Hotel Butik Nagoya

During my recent four-day, three-night stay at The BCC Hotel & Residence, I found myself reflecting on a mixed bag of experiences. The hotel itself shows its age, with visible wear and tear on the facilities. We experienced significant inconveniences, such as a malfunctioning elevator, leading to extended waiting times to get to our floor. The water in the shower was lukewarm at best on the first day, though, fortunately, this issue did not persist. Cleanliness fell below expectations. I discovered unremovable stains on the provided towels, bed sheets, and pillowcases. A roach incident within the room was unsettling, to say the least. These hygiene issues might be particularly concerning if you prioritize cleanliness. Facility-wise, the aging infrastructure could benefit from a thorough renovation. Despite being advertised as a 4-star hotel, the overall ambiance and amenities felt more akin to a 3-star establishment. On the positive side, the breakfast buffet offered a diverse range of options. The quality of the food was average, with some dishes leaning towards the salty side. Nothing was particularly impressive or offensive. The hotel's location is undoubtedly one of its strongest attributes. Its prime positioning provides excellent convenience for travelers, making exploration of the area effortless. Additionally, the accommodation cost is quite affordable, a favorable factor for budget-conscious guests. In conclusion, while The BCC Hotel & Residence provides value in terms of location and price, there are marked areas for improvement. A committed effort to enhance hygiene and update facilities could elevate the guest experience to match its 4-star rating.

Great location. We really loved the character of the hotel. Hotel is full of great art. Just a charming place. Took advantage of the downtown location to walk to dinner, check out a couple of malls and had great time shopping. The rooms were clean, very comfortable, and bed comfort cannot be beat. Service was Top Notch! The staffs were amazing. They went over and beyond to help make our stay enjoyable. A big thank you to Fenti, Sarah and Laura for making our stay a memorable one. Will definitely be back!

Love the hotel. It’s clean and comfortable. Great place to spend your staycation. Salute to all the hotel staff. They are friendly and polite. We enjoyed our stay there specially the pool. The buffet breakfast is also good, hopefully can add pancakes or waffle in the menu. ☺️ The location is strategically in the midst of malls and shops. A lot of food choices to try around, strongly recommendended to try the A2 food court for a night food trip. Since it’s nearby to Grand Batam mall, late movie night is also a perfect option to end your day. Massage and nail spas are all around too if you want to distress and relax. We will definitely book this hotel again whenever we visit Batam. 🫶

First impression was disappointing. The reception didn’t know how to greet, he treat us like we were a trash just because we wear slipper t-shirt and short. I gave him my deposit and my ID card, he put it aside for like 5mins untill he took it impolitely. That’s not hospitality standard. We booked a room for 3 person, they give 4 towels, but only 2 mineral water and 2 slipper. The room was very dirty, lots of hair on the floor, found a paper receipt from previous guest under the side table, ALOT OF HAIR INSIDE THE MINI BAR!! And the bathroom, seems like it didn’t clear properly for long time ago, floor was dirty, water sinc as well. Toilet flush not working, we need to fix it by ourselves. Hairdryer only working for like 3mins then turn off and we need to wait for awhile until it can be on again. We prefer no facility was provided but whole place is clean. Surprisingly the restaurant was good enough, the food was good, service was good, only cleanliness need to improved.

The hotel location is very strategic, all within walking distance to the famous A2 Food Court, Batam City Square Mall & Grand Batam Mall. There are also have 24 hours of convenient stores besides the hotel. Their hotel buffet breakfast is simple and not much choices but is good for a quick breakfast before heading out. The cleanliness can be improved especially their bath towel should change to a new one, found out black and dirty mark in the towel.

This hotel is nice. It was very comfortable to stay. The staff are very kind and friendly. I will stay here again next time I come back for vacation.

This hotel is generally satisfactory. Very clean and convenient, because it is near to big supermarket and shopping mall.

Swiss-Bellin so far everything is OK. Standard and exceptable. Nothing special just standard room. Hotel and the room is clean and staff is friendly. But.... the breakfast is unexpectable on the 1st day I had my breakfast the food is salty so I only have bread and took some keropok eat with sambal belado. And the rest of the days I hv my bread first than with light food. 👍

We stay at room 201, pls have a look at the room and you will feel the terrible experience. The cupboard next to bed got noise and the staff told us that is probably mice behind it,..the bed sheet is so terrible stain and torn,.. worse is the shower where during rainy season they blame the weather for the faulty of hot water supply. For anyone gonna check in there, please check on the room prior payment or else they wont bother to make a room change for you.

room size is good for us, clean and tidy, nearby many coffee shop and restaurants, travel also easy as many taxi around.