VIA INN NAGOYA EKIMAE TSUBAKICHO JR-West Group

The hotel is clean and the service is good. Highly recommended!!! The view is good too

Small room but cozy and comfortable, staffs are friendly and helpful. Breakfast is served well and tasty. Great location and close to the station and restaurants.

The hotel location is very good, around 5 mins to mtr station. So many food near hotel

staff is very helpful, convenient location and clean. The room is comfortable.

Good location just few minutes from Nagoya station. Buffet breakfast offers good selection of western and Japanese food. Room small but clean and comfortable. Price point was good for service provided.

Disappointed by Inflexible and Unempathetic Service on Arrival We had high hopes for our stay at this hotel from 28 June to 5 July, especially after reading so many positive reviews. Unfortunately, our very first interaction left us extremely disappointed. On 28 June at around 2:20 PM, we approached Ms. Puja, an English-speaking staff member at the front desk, to request an early check-in. We explained that we had a baby who was asleep and hoped the hotel could extend some flexibility or understanding in our situation. However, instead of any empathy or effort to assist, we were told flatly that we would have to pay extra if we wanted to check in earlier than 3 PM. We understand that hotel policies exist, and we chose not to argue or cause a scene. We waited patiently in the hotel lobby until check-in time. Still, we were taken aback by the lack of compassion and unwillingness to even explore options for a family traveling with a young child. This is not the level of hospitality we expected in Japan, and certainly not from a hotel with such seemingly glowing reviews. Sadly, this experience has tainted the start of our trip, and we can’t recommend this hotel to travelers who value genuine customer service and flexibility, especially for families with young children.