Golf View Hotel & Spa

The massage was amazing - best beauty massage I have ever had so wonderful. The spa facilities are just not big enough for the amount of people there and the changing rooms are shockingly small, smell and very damp feeling with only one shower and a dirty loo. The room was beautifully clean but awful bed and slept so badly. Room layout was bad so that couldn’t both watch tv without one of us straining their neck. Bathroom in the room was stunning. The food menu included in the stay was very limited and if I was still vegan I couldn’t have eaten anything off it. The bar menu which you pay extra for was much better. Clearly labelled dietary on the menus so that was great. The hotel menu main was just too small portion and I was still hungry but the cod was lovely and partners steak was delicious and smelt lovely. Breakfast was awful slow and the food was cold. Poached eggs were hard boiled inside and only a tiny bit of avocado. They mixed the gluten free toast with the regular toast and initially said it was all gluten free until pressed further. They did offer to get a new gluten free toast slice which I declined when I mentioned it was all mixed together. Asked for dairy free spread which I had mentioned on booking my allergies and they didn’t have any and were snippy in attitude ‘did you tell us before hand?’ Which I had but no need to be rude. I know they were busy but no need. Just a shame as the location is amazing!

Booked in to Golf View for a night away with my partner just before Christmas. The room was just lovely with a fantastic sea view. We used the spa in the early evening, which had a lovely ambient atmosphere and was very relaxing. There was also an outdoor hot tub overlooking the sea. The only downside was my locker didn't work and wouldn't open and had to wait 20 min in the changing room for a member of staff to come and open it. There was no-one manning the spa, so my partner had to get dressed and go to the main reception and they couldn't find anyone to come open it. Our meal and breakfast was lovely, but the service was poor. I've seen a couple of reviews on here commenting on the service letting things down, and this is completely true. When standing waiting for our table, numerous staff rushed past without even acknowledging us. I had also asked for tartar sauce with my fish but was almost finished by the time it arrived (and I'm not a particularly fast eater). The table beside us didn't get their drinks they ordered before their meal until they were finished. I could understand it if it was very busy, but it really wasn't... just seemed badly trained. I've been here a few times with family for either a meal or just coffee, and the service is never great and very slow. But the hotel it's self is lovely .. just a bit of staff training and i would have given 5 stars... but sometimes it's the service that can take away from your stay.

One of the hotels in this area that we love coming back too, due to location, views from the hotel, swimming pool, facilities and the food. The staff are also very friendly and helpful and make you feel very welcome. However, on this visit, it was very disappointing to hear that if you have children under 12 years old, you can't take them to the pool between 930am and 5pm. This is one reason we chose this hotel because they have a pool and because we visit in the winter months it is always good to know there is something to do when the weather is not great. The spa manager informed me it was due to people attending the spa day experiences. As paying guests, you expect to be able to access the pool when you require. I understand that people are paying for a relaxation experience, but this should not stop families using the pool area. After talking to the general manager about my complaint they were able to give us access to the pool at 445pm, which was really appreciated as they boys were just delighted to get into the pool one last time. I did make sure the boys weren't too noisy and splashing about, but the people using the pool told me to just let them play and enjoy themselves. It would be great if this could be sorted out so everyone visiting the hotel can have a wonderful visit like before. Thank you to the staff and management for your time and helping us out, we hope to visit again with full use of the pool.

Positive : The hotel is very well located, with a sea view as advertised. Breakfast is very enjoyable and sufficiently generous. The dishes served at the restaurant are good. The free parking is an undeniable bonus in this popular seaside resort. Negative : The staff was rather indifferent and inattentive. The carpet in our room was gray, worn, and stained. However, the worst experience was at the "Hickory" restaurant: while the food was good, its operating system is utterly unfair and nonsensical! Firstly, the size of the dining area seems inadequate for the number of rooms in the hotel, as it is mandatory to make a reservation for both dinner and breakfast. For instance, when we arrived at the hotel at 5:00 p.m., the only available table for two was at 6:00 p.m.—no other options were available. Unfortunately, that’s not all! The restaurant offers set menus (2 or 3 courses) and an "à la carte" option; HOWEVER, if one diner chooses a set menu, the other CANNOT order from the "à la carte" menu, and vice versa, even if the number of courses is the same! It’s either "à la carte" for everyone or set menus for everyone! I have never encountered anything like this before! How do they manage tables of 3, 4, or 6 people? I requested to speak with either the hotel’s general manager or the restaurant manager, but neither was available or on-site. Instead, we were left with a waitress acting as a "supervisor," who could not deviate from the rule. Regardless of the quality of the food, such an organizational policy warrants a score of 0/20 or the lowest possible rating.

We had a lovely relaxed experience for a birthday afternoon tea. The conservatory has stunning views, providing a beautiful setting. We enjoyed a generous selection of delicious treats, Prosecco and beverages. Staff were friendly and willing to accommodate all our requirements. Thankyou for making the occasion memorable and special.

Fantastic stay. Our twin room was beautiful and all the little extras of Tunnocks wafers etc were lovely. Our deal also included a bottle of Prosecco. This is probably our 8th stay at the Golf View over the years, but our first time following the refurbishment. On occasion we’d found the food/service weren’t quite up to par. Delighted to find huge improvements in both. Our deal included a 2 course meal from the Hickory menu, which was delicious and beautifully cooked and presented. For our second evening we opted for the Haddock and chips from the bar menu. Again great quality and fabulous. The changes to the spa and pool area are an added bonus, we particularly liked the new relaxation room. Last and not least the customer service. Every single member of staff was extremely friendly and professional. Particular praise and thanks to Kian who looked after us so well both at Dinner and Breakfast. A young man who is an absolute credit to the hotel. We’re looking forward to staying with you again in February for my sister’s birthday.