MERLINHOD Hotel （Nanning Jiangnan Branch)

Lichen Donggu is a four-star high-end hotel under Ctrip. There are cockroaches in the room, pictures 1 and 2; There are food residues on the table, Picture 3, Picture 4, Picture 5; Some toiletries are empty, picture 6; The toilet smells bad, the shower head is partially blocked, and there is no hot water supply... After claiming to add my personal WeChat account to the front desk of the hotel, I reported the relevant situation, but there was still no reply after 60 minutes, except for the very first sentence of apologies. This is the worst hotel experience I have ever had!

1. There are two staff at the front desk who have a good attitude and meet basic service needs. For example, you can borrow an umbrella directly from the front desk when you go out on a rainy day. There was a noise from a machine in the room on the 9th floor all night. I thought it was the air conditioner and toilet draft at first, but later I checked. It's not true. I really didn't sleep well the whole night. The next day, I asked them to move to the 7th floor. The staff explained that there was an organic room on the rooftop. But to be honest, moving to the 7th floor didn't feel much better. I was still very tired after one night. It was noisy, and for some reason there was a loud ping-pong sound upstairs in the middle of the night. We checked out the next day. If you have requirements for soundproofing the room, you should consider it carefully if you have poor sleep quality ~ 2. There is unlimited free parking during your stay~ This is quite good, but the gym has not been put into use for long-term maintenance. When I asked the front desk, I didn’t know when it would be completed. 3. Although I don’t understand why the two-person king-bed room only comes with one breakfast for two nights, we defaulted to paying for the other one. When we asked the front desk about the restaurant’s breakfast time, the front desk’s answer was also very funny, “You don’t have one?” "For breakfast", and then said what she really wanted to say, "I can give you one as a gift ~ give us a good review when you check out." I thought this was an additional benefit given by caring about the customer's consumption experience, until leaving the store When I received a friend request, I thought I had left something behind, but the other person asked for a positive review without even asking about the check-in experience. I went straight to the point where I found out that this was a mandatory positive review experience, and after I asked about the real check-in situation, I got Her reply didn’t even say that she would pay attention to improvement, but that if I didn’t like it, she wouldn’t be able to write it off with the finance department (if it were true, we would only increase one serving per day, there is no such thing as sending it for two days~) Sorry, that point The good impression brought by the service attitude is completely gone. If I had known this earlier, I would have chosen to go out and have a bowl of Laoyou Noodles or Snail Noodles by myself. Generally speaking, if you are traveling nearby for business and have a low budget, you can choose this place. However, it is not recommended for traveling. There are car repair shops nearby, and ordering takeout (which is popular among the public) is also very far away. Basically, you need to go all over the city. If you are running errands or driving yourself, you can choose this place. If you don’t have a car, we don’t recommend it. If you don’t have any requirements for sleep quality, you can choose this place. If you want a noise-free room, we don’t recommend it. The personal experiences and screenshots of the comments are all true and unedited. My comments are also very true and to the point. I have no intention of blackmailing you. I hope the hotel will not harass me again.

What does it mean to just knock on the door twice and then just swipe the card and come in without permission? Don’t you know basic manners?

The room is very noisy and the sound insulation is poor. It faces the road and arranges a room next to the elevator, which is very noisy. I didn't even send a bottle of mineral water. There is nothing in the room, and the deposit is also deducted!

優點：1、房間大且無異味；2、對女性挺友好的，有卸粧水身體乳護髮素之類的；3、乾淨整潔；4、有送水果；… 缺點：洗手盆設計不合理，水會飛濺出來弄濕衣服。洗澡房的水也會漏出來弄得地板都是水。

酒店環境很好，服務態度也很好哦，房價很大，熱水也很熱。早餐種類多，還有下午茶，入住還有歡迎入住的水果送。價格也實惠吶。推薦入住哦！！