Popular Hotel Novotel di Nantes

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Novotel Nantes Centre Bord de Loire

Novotel Nantes Centre Bord de Loire

4/553 Ulasan
I was pleasantly surprised by the hotel, it was better than expected in all aspects. It was in a perfect locations for our visit to Les Machines. Rooms were clean, spacious and comfortable. The lobby area was clean and modern, all the staff we interacted with were both helpful and friendly. The big surprise was the restaurant. When we arrived at lunchtime we were hungry and could not be bothered to go outside the hotel so resigned ourselves to an average or worse hotel lunch. It was well above average, so when the evening arrived it was an easy decision to stay in the hotel for dinner. Both meals were excellent and very good value for money. I would stay and eat in the hotel again if in Nantes.
Novotel Nantes Centre Gare

Novotel Nantes Centre Gare

3.9/551 Ulasan
Nantes City Center
My first time in Novotel and last. We stayed 5 nights during Hellfest and we had the hotel booked for over a year. On arrival we were asked to pay a deposit of 800 euros and that was a discount as it should be 900. When we left we had to pay nearly 100 euros more than what was mentioned on ***********. We received only one water on arrival and another day even though we were there 5 nights and we were two people. The hand wash finished after one night and was never refilled. This weekend the temperatures were around 40 degrees and we were given a room with faulty aircon. We were in 2 stars hotels with service way beyond this. As soon as we arrived we were scared we would not have a hotel to stay in and we had booked over a year before. Unnacceptable. Also I left a peg for the hair, a black plastic peg to hold the hair that disappeared after the first day. The locker had an error at a point and even though the staff quickly sorted it out, it gave us a panic attack as our passports etc were there. We never had an apology, on the opposite we were invited to cancel in the most packed weekend of the year (thank you!) and were overcharged. The experience  was really not worth the price and I will never chose Novotel again.

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