Hotel Terbaik di Nantes dengan Spa

ジムも併設、部屋も綺麗だった。ホテルスタッフは非常に親切でありがたかった。近隣にレストランも多く、また、駅からもそう離れていないので、良かった。

Location is convenient for train station and a good 15 minutes walk to the centre. Good size rooms - clean Breakfast offers a decent choice. There is a small kitchen in the room which can come handy I stayed there 5 nights on business - and the only issues I faced was the room cleaning during the week - very off and on Had one day where the toilet paper and shower gel was not replenished … pretty annoying! But apart from that it does the job, staff is friendly

The Sozo is a four-star hotel built in a converted 19th century chapel. I paid extra to stay in one of the top floor rooms with the stained glass and vaulted ceilings. Room amenities included robes and a Nespresso machine, with coffee, tea, bottled water and biscuits refreshed daily. This hotel also has a lift, so it is perfect for people with physical disabilities. The concierges are functionally bilingual. There was a hand written welcome note on my bed which was a very nice touch. The Sozo is across the street from a large botanical park which is also a thoroughfare to other parts of the city. It is a five minute walk to the train station and tram line, and there are a number of places to eat in the immediate area. I recommend the Sozo for the experience, service and location.

We had an issue with the floor of our bathroom being wet. After using the shower, we noticed it was leaking from under the bath. This was reported, but we were told as it was late it would not be possible to have it looked at. We were offered to move rooms, but as this was a joint room, we could use the bathroom of the other room so stayed. We mentioned the issue again the next day on check out and this receptionist was not aware but said she would have it looked at. The following day I had €200 deducted from my bank. I rang up to see why and was accused of making a mess in the bathroom, flooding it. I was told a technician could not find an issue and so it must be ‘guest error’. After multiple calls about the issue I finally received a call and was told that after a visit from a second technician, there actually was an issue and received an apology. While I appreciate the apology, I wasted a morning of my holiday worrying and dealing with this issue and do not appreciate having a random fine deducted from my card with absolutely no communication beforehand. There appears to be no system for staff to log issues reported by guests, as if the issue was communicated effectively to the morning staff, they would have been fully aware and would have had that staff members testimony. Instead I was told that they would have to wait until that staff member started later in the day to get ‘her side of the story’. In summary instead of receiving an apology for a fault in our room, we received an accusation and a fine. The poor communication made this all the worse. If this is the type of service Best Western are proud of, I will certainly not be returning or recommending your hotels.