Hotel berhampiran Nantwich Riverside Loop, Nantwich

Good afternoon Leanne, I just wanted to drop you a line to say a massive thank you for arranging another amazing stay for our board of directors last week. It was fantastic from start to finish. As always, you were wonderful in the lead up to the event and everything you promised was delivered. Thank you so much! Every single member of staff we met during the two days was so pleasant, helpful, professional yet down to earth and just an absolute credit to the hotel. I cannot emphasise enough the difference this made to our experience. Nothing was too much trouble. Special mentions to Carol who we cannot praise enough for how well she looked after us and her willingness to go the extra mile, and the staff who looked after us on Wednesday evening especially Grace (or Gracie) who was so impressive with the knowledge of the cheese trolley. The rooms were great, and the food was absolutely first class (even better than last time which we didn’t think was even possible). Thank you again Leanne, great job yet again! We will be back! 😊 Have a great week! Kathryn

A very clean and tidy hotel. It felt brand new and the entire building smelt fresh, including the room. The room itself was spotless as was the bathroom, absolutely nothing to complain about whatsoever. Always a mission to find a hotel for a business stop over last minute and one that doesn't cost the earth, managed to snag this one for £45.99 for the night.. A well recommended hotel indeed!

We stayed at the Hartford Hall for one night which was way more than enough. The hotel looks really nice from the online pictures and most reviews are pretty positive although I have to wonder if they stayed in the same place as we did. We arrived at the hotel around 4.30pm on a Friday afternoon and waited to checkin at a small booth in the main bar. No one was there but the barman was friendly and told us someone would be with us soon. The guy who checked us in was very friendly and gave us our room key for ”Clotton” room. We made our way through the bar towards an outbuilding which was where the rooms were located along a smelly corridor with filthy carpets. There were lots of dogs in the bar and some very small children (toddlers) just wondering around, it felt like a kennel come creche!! Our room cost £105 breakfast not included, and was quite spacious with a large bed and was nice and warm. But within minutes we could smell a musty damp aroma which was coming from the bathroom. All appeared clean and dry so we turned the bathroom lights on and the extraction fan started. This controlled the smell. We popped down to the bar for some light food as we were going into Northwich for dinner later. We ordered garlic bread with cheese, buttermilk chicken and fries. This small plate selection came to just under £19. The food arrived and the buttermilk batter was burnt, and we are still looking for the cheese that was supposed to be on the garlic bread. The food was really poor and the whole place seemed to be trying to be something that it's not. We came back to the room for a shower and this was when we realised why the room was musty. The shower try is too small and there was no glass screen at the end of the shower so water sprayed everywhere. We had to use all the hand towels to keep the floor dry. It was a real mess. We went out for the evening and came back to the hotel at bang on 11pm and were looking forward to a few drinks. We went to the bar only to be told ”we are closed”!!! So off to bed we went. Our room was right angles to the pub which was located on the very end of the building and parallel to a very busy road. The room had old and ineffective double glazing and so we had constant road noise all night. Neither of us slept and was one of the worst experiences we have had in a hotel. At 8.30am we checked out. We mentioned to the lady who was at the check in desk that we had had an awful night to which she replied ”yes the road is noisy”. We also mentioned that we couldn't get a drink last night and her reply was ”we are a pub with rooms, not a hotel”. We will never eat or stay here again and definitely would not recommend. It's awful.