Pengguna Tetamu
11 Jun 2024
This hotel is in the perfect location to explore both the old and the new town. The hotel is clean and comfortable. Breakfast was substantial and the morning breakfast team were helpful and friendly. The manager Paulo is a great host and a pleasure to talk to. We had numerous spa treatments and all of these were excellent, I highly recommend experiencing some of these, the spa team were both professional and fabulous. A special shout out goes to Adriana and Nico, for their advice and recommendations on where to go and what to do. Super helpful, very professional, great sense of humour, and all round lovely people. They are a credit to the hotel. My only 2 suggestions would be for the hotel to open the gym a little earlier than 9am because when there are day trips or other events planned this 9am start can clash, so I didn’t get to use it as much as I would have liked, but that’s just because I prefer an early morning workout. It would also be nice to have a night cap at the bar before bed, but this lacked a little atmosphere, however there are plenty of places just round the corner from the hotel for this. These two points do not take away from the excellent experience, they are just small observations. The driver that the hotel use for airport transfers and excursions is excellent, so don’t bother looking around, just use the hotels recommendation. Overall, a fantastic experience and I would definitely recommend this hotel if you like a central location with wonderful customer service. Well Done Biancodonda team, keep up the good work! (From Room 208)
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