Hotel berhampiran Higashi narita Railway Station, Narita

the photos showed a variety of food for breakfast, good Onsen / public hot bath and quality toiletry supplies. However when i stayed in the hotel with my family, its breakfast was terrible ! Everyday only have 1 kind of eggs (not even fresh egg, i saw the staff heat pour out the ”eggs” from a plastic bag) , 1 kind of sausage, 1 kind of japanese meat roll, gabbage for salad , rice, soup, orange juice , white bread and bitter coffee. The food was not hot enough or hot and the quantity was not enough even. Then the Onsen for female was broken, but it didn't state on their website. There was no cotton sticks and cotton for facial cleaning as the photos showed.

翌日のフライトが１０時だったので、前泊として宿泊しました。 成田空港とホテルの往復はホテルの無料送迎バスがありますので便利です。 前泊して旅行中は無料で駐車できるみたいです。確認してみてください。 宿泊者は、旅行の前後泊者、ゴルフなどの観光客、そして成田空港の工事関係者が3等分位だそうです。 ホテル自体は古い建物ですが、ホテル自体にこだわる人ではない限り、朝食と送迎付きでのリーズナブルな料金では問題ないと思います。料金は早ければ早いほどリーズナブルになります。旅行が決まっていたら直前の予約は避けましょう。 ちょっと初老のフロントの方がとても優しく親切で、気分が良かったです。

Room is small but still acceptable. Reception service is awesome and they even have free shuttle bus to Narita airport for early morning flight (with reservations through counter). Free coffee and free bath powder at G floor Everything is fine.

A very practical hotel that provides great value. It's about 5-8 mins walk from Narita Station and has free shuttle service to Narita Airport when u check out. You will need to let the reception know in advance which shuttle bus time that you want to take so they will issue you the ticket for you and your luggage. The only thing is the free shuttle is only available in the morning (see photo). Amenities are can be taken at Lvl 1 where the reception is. Overall, I will recommend this hotel.

- Musty smelling toilet - Very old fittings and room doors that don't close fully - Friendly staff but poor English overall and unobservant - Old-fashioned owner with very poor customer skills, cannot problem-solve - Bath and water mixer very hard to use as they are very old fashioned - Fridge full of cold drinks, but with no space to put anything except tiny bottles and some small items I was very surprised and unhappy with what the ryokan owner told us today - the last night of our 10-night trip across the wider Tokyo region. Some context first: my flight departs at 6.20pm tomorrow and we have to check out of our room at 10am, as planned. What was unplanned, was that I was only told at 7pm today that they would have maintenance coming so there are 'no staff' and 'the whole ryokan will be closed', so my elderly parents (78YO and 70YO) and I would have to take our 3 large luggage bags with us by 2pm. They will not be able to hold our luggage for even 2 hours until 4pm, nor will they be able to call us a taxi; we will have to walk to the taxi stand ourselves. What is funny, is that as I was negotiating with the owner in the lobby, 4 new guests arrived to check-in. Now, there is a whole hotel with numerous rooms and new guests, but he cannot (will not) hold our luggage for 2 hours more? He proceeded to tell us they 'are not responsible to us for anything once we check out' and that 'there is nothing he can do' and when I said hotels in other countries hold the luggage for their guests after they check out for the same day until the flight time, he said 'this is Japan, not other countries'. Wow. I get it that he's used to running things his way, but this makes for a horrible customer experience. We had booked this ryokan over 6 weeks ago online, so there were many opportunities to tell us in advance of this scheduled maintenance. One great opportunity was yesterday at 5.30pm, when we checked in. Side points are: - Staff are not trained on the safety equipment in the rooms. I had taken the emergency torchlight off the charging mount and instead of the staff reinserting it, I had to figure out how and tell the staff (to his credit he really tried) - Housekeeping were unaware they took my mother's personal spoon by mistake and phew! the translation issues... we got it back though - Housekeeping replaced the tolietries we clearly had no need of, but not the items we used up! Basically they gave us 3 more toothbrushes in addition to the 3 unused, but did not top up the cotton pads. It was all very clearly placed in the bathroom for them to observe. - Creepy horror movie vibes

We stayed here night before the flight, the Narita town is very quiet, authentic and beautiful. However, the walls are paper thin, and you could hear other guests speaking, leaving and entering their rooms 100 times😅 this was not the best part of the stay, especially if you need a sleep before flight.

The only feedback I got is that there was a weird smell. Like something had been recently glued there because there was a strong smell of glue. Aside of that, it was great.

Its an older hotel built at the same time as all the other Narita hotels. Its basic but they have done their best witj wjat they can do. Friendly reception and sited on the quieter side of the JR station.