I booked a ocean view junior suite, when I arrived they gave us room 1200 with a parking lot view, so we went back downstairs and told them that we booked a junior suite with ocean view, she proceeded to tell us she didn't have any room available to accommodate us until the next day at 3pm the latest,so we agreed to a room change the following day, this was so inconvenient because this cut into our limited time at the bahamas having to transfer our things from one room to the other not being able to get comfortable. To and salt to injury the front desk manager came to us hand us our new room key, only to walk into a dirty room #1411 at this point we was done with the riu front desk staff they were not apologetic about the situation, finally they gave us our room and still wasn't right had the view but not the suite. Overall the hotel is average, food is decent, other staff was pleasant.
Terjemah