Vera Lynne
3 Februari 2024
The positives: The service provided by the staff was top-notch, especially Chantelle and Keisha at the front desk, and just about every staff member at the dining promenade. Everyone we encountered, from the cleaning people to the serving people were extremely friendly and nice.
The negatives: the pool bar was constantly running out of ice, could not keep the frozen drinks frozen, ran out of light beer and soda water, and in general had limited choices. We wished there was more than one bar open on the property at any given time.
We had to switch rooms as our fourth floor room’s air conditioning was not working properly; in fact, the whole fourth floor smelled slightly mildewy, including our room. The staff graciously moved us to the eighth floor, and it was a huge improvement.
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