Most of the staff were great. We booked a special room for our anniversary. The facility however, of course, had several scheduled holiday parties. Unfortunately, for us and several others, the hotel was not built well to accommodate the noise and vibration levels of the conference rooms. Our room was literally shaking with the vibration. When we complained, there were people from 4 floors above us that were also complaining. We were brushed off and dismissed and when we didn't stop eventually offered a different room. Unfortunately, the room I booked was for purpose and I didn't like the option. For two nights it was miserable. It wouldn't have been overly irritating if the CS staff showed any level of actually caring about their clients that were affected. We were initially just ignored and dismissed until we made it impossible to do so. The sheer level of annoyance by the CS staff that they had to deal with the complaint and the blatant lie repeated that we were the ONLY ones that had complained about the noise. I don't doubt that many weren't logged, but they were made. In the end, it was us, not them, right? Nassau was beautiful and great. We won't give another penny to this property or any related to it however.
Terjemah