Hotel berhampiran Nuestra Senora Del Carmen Parish, Nasugbu

Location4 / 5Good Cleanliness5 / 5Excellent Service5 / 5Excellent Facilities5 / 5Excellent

My 2nd home in Matabungkay and definitely i give them more than 200% excellent service. We are very satisfied with our stay in this resort. from time we arrived until we left, we were treated very well like a family. Everyone of them, as in literally all of them, always made sure that we had everything we needed. All staff was very helpful and attentive to our needs. they provided us everything we needed even before we ask them to. special thanks to Sir Joel na sobrang accommodating samin :). I'm Planning to go back again soon. Would definitely recommend this place.

Datang ke sini untuk kali kedua, kedudukan geografi hotel ini sangat baik, menghadap Taal Taal, sangat tenang. Keluar dari hotel ada katering Starbucks. Bila dah ok, lupa nak ambil gambar. amat disyorkan.

For the price we paid for, the quality of room and amenities was worth it. I was choosing 2 other hotels with, one was just beside their hotel and I'm glad I chose them since not only were they cheaper, I am happy with the quality of room provided, it was spacious, clean, comparable to the other expensive hotels we've tried. Just like other reviews, husband noticed that they should provide a full length mirror. This is considering I did not mention this particular feedback to him. Also, another room for improvement, is the breakfast buffet choices. I guess with the room rate, you get what you pay for.. but it can be improved. I may consider staying at this hotel again.

Have been traveling throughout SE Asia for the past month and a half and have stayed in a variety of hotels, but this place takes last place so far. Upon checking in, we were shown to a room with a kitchenette - Room E (not that we needed it, but that's all that was available when booked). There was a fridge, a microwave and a sink and not much else. Plenty of cabinet and counter top space, but no way to cook anything. Not sure why they were so excited about the kitchenette. It was a nice sized room, but the smell of urine and sewage from the bathroom was overwhelming. Really tried to deal with it, but when the wi-fi wasn't working, had to inform the front desk agent. She came to the room and agreed it smelled bad and immediately moved us to another room by the front entrance - Room B, which we appreciated. Wifi worked there also as we were so close to the front desk. Only issue was we had to move to a different room after 2 nights as Room B was booked. No biggie. We moved to Room H (I think) which is further down the hill and one of two rooms directly below a very nice look out pavilion. The room was much cleaner than our original room and smelled as though they used a gallon of bleach to clean the bathroom so we opened the front door and the balcony door to air it out. Front desk brought a wifi box for us, but it only worked occasionally. The water pressure was terrible in the bathroom sink and the shower and the water temperature in the shower changed from hot to cold to hot no matter what setting you had it on. Quite the showering experience. The wall between this room and the one next door was so thin, we could hear the conversations in the next room. Further, whoever decided to build two guest rooms under the lookout pavilion needs to be fired. Guests were going up there at 6am and running around with kids and created so much noise, we had to go out and ask them to be considerate of those sleeping. There was also construction noise at 10pm on a Saturday evening - drilling and hammering - appears some kind of a new structure was being built just down the hill. Perhaps construction could be done during daytime hours?? At check out, we were quite surprised to learn we were charged 50 pesos for a bucket of ice. Not too worried about the 50 pesos, but being told there was a small charge would have been appropriate at the time of ordering. The agent at check out seemed to care less about it and continued to press for final payment. The views are also not quite as advertised. While you CAN see the Lake, it would be best described as a ”partial view”. Overall, not very satisfied. Most staff seemed to try their best to make guests feel welcome and I'm sure many of the issues are a result of ownership or management decisions. Sad because this place could be a lot better. Will stay elsewhere in the future.

The vibe in north wing is everything I needed. Additionally, foods are exceptional for the price. The pool was okay, although the kids wished to stay a bit longer but it’s too cold for them. 😂 Nevertheless, thank you so much for making our birthday extra happy.

Nestled amidst the picturesque landscape of the Philippines, Taal Vista offered us a truly memorable stay. From the moment we arrived, we were greeted with warm hospitality and a sense of tranquility that permeated throughout our entire experience. The room was impeccably clean, exuding a sense of comfort and relaxation. The breathtaking view of the Taal Volcano from our window was simply mesmerizing, adding an extra layer of charm to our stay. We found ourselves captivated by the beauty of nature right outside our doorstep. The accommodations provided exceeded our expectations in every way. The amenities were modern and well-maintained, ensuring that we had everything we needed for a comfortable stay. The staff were friendly and attentive, always ready to assist with any requests or inquiries we had. During our time at Taal Vista, we had the opportunity to indulge in the culinary delights offered at the hotel's restaurants. Each meal was a culinary masterpiece, showcasing the vibrant flavors of Filipino cuisine. The dining experience was further enhanced by the stunning views of the surrounding landscape, creating a truly unforgettable dining experience. Overall, our stay at Taal Vista was nothing short of exceptional. From the clean and comfortable accommodations to the breathtaking views and impeccable service, every aspect of our experience exceeded our expectations. We left feeling rejuvenated and grateful for the opportunity to immerse ourselves in such a serene and beautiful environment. We cannot wait to return to Taal Vista for another unforgettable getaway.

My last visit was 2 years ago.. and yesterday I tried it again (Sept 11-12) When we arrived the room is not yet ready and waited for 20 mins before releasing the room. The FO duty gave me the WIFI password for 2 devices only. while waiting we already connected to the wifi however when we arrived at the room the signal is so week and no internet connection. We called assistance, the IT officer went to our room and check.. He offered other wifi connection but still not working.. He went to our room thrice but the connection is not FIXED. ” wala man lang pasensya na po Maam,. kasi ganito ganyan,,,... Ang sabi lang niya is ”Malakas naman po ang internet bakit kaya di naconnect?” Connected naman daw ang phone nya bakit samin ay hindi. Para sabihin ko lang din Hindi outdated ang phone namin and Samsung naman. I am telling you dis cuz ito din nagig problem ko from last stay ko.. And ngayon di pa padin nag babago, walang improvement. Second, BOTTLED WATER. Nilagay namin sa ref yung 2 tubig then nung iinumin na namin.. don lang namin napasin na bawas na pala ung isang bote. Then sakto may dumaan na housekeeping sinabi ko ung about sa tubig. and yes wala nanaman sinabing ”pasensya or whatsoever” wala kumuha lang sya ng tubig.. tinanong ko pala sya kung libre lang ba ung tubig kung mag add sabi nya OO so pinalitan naman nya ung tubig namin 4 na bote ang binagay nya.. so ito na nga Gabi na ubos na ang tubig namin,. tumawag ako sa FO to refill again the water and sabi is MAY BAYAD na daw. Php 70 isang bote ng Summit Water 500ML. WOW. I am also working sa hotel pero ang tubig is libre kahit gaano kadami ang hingin.. my bayad man ang tubig pero un is kung ung branded talaga na bottled water. 500 ml na summit is 15 pesos lang... So namahalan ako.. ginawa ko nag padeliver nalang ako. Third, Last day.. I ask the FOA if possible for late check out. 1PM lang naman.. Ang sagot lang nya sakin is ... Ay Maam, hindi ko po alam tatanong ko lang po sa Supervisor. But nung time na un is sya palang naak duty so sabi ko babalikan ko nalang sya.. So, Over all.. I think, NEED ng staffs nyo ng training on how to answer queries.complain,concern ng guets.. Okay naman ung hotel nyo sana kaso if ganon ang staffs nyo pumapangit ang Image.