Hotel berhampiran Chambre à gaz du Struthof, Natzwiller

I wrote a review August 2022, and found out later that they had suspended my account, and deleted my comment due to the fact that I was a month off 14. My family stayed at this hotel looking for a relaxing stop in our road trip. Upon arrival we were met with a friendly reception team, who swiftly showed us to our room, and brought our bags. The rooms were nice, with fully blackout curtains. Creating a isolated experience. That night we had dinner in the hotels restaurant, and soon found that they had a very short music playlist, lasting only 10 minutes until the same song repeated. This slowly but surely drive me and my family to the brink of insanity. Giving me and my sister headaches. For dinner my mother had caviar, the caviar came with 2 Bellinis, my mother requested more Bellinis as they had quickly disappeared, and upon request the waiter had to have a big discussion with the chef, then finally the chef agreed to make more. Five minutes later we were informed that the chef burnt the Bellinis, and he then refused to make any more, saying ‘only two blinis per caviar.’. This was not only a big inconvenience, but resulted in waste of our caviar. This being a spa hotel, unless you were having a massage or swimming in the pool. You soon found yourself with nothing to do. The only entertaining thing was a Pac-Man machine, which my family and I must’ve spent hours on. My family rented out the hotels salt pool, which was relaxing, but quite expensive for just an hour. To go into the main spa section, you had to be over 15, with me being under 15, I found myself stuck in the kid section, with a small pool and hot tub, which eventually got repetitive. If you are going to this hotel, I don’t recommend bringing anyone under the age of 15, as they will feel bored. Upon departure, the hotel said they would sign us up for an exclusive releáis chateaux club. For the inconvenience caused by the blini incident. It’s almost a year later and we still haven’t heard a word from them. In conclusion, I feel this was a big disappointment, and I am confused and annoyed as to why we haven’t heard anything about the releáis château club.

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Superb hotel! We have never been disappointed in any of our Diana Hotels experiences (this is our 5th). This is the first time we have been to Obernai. We booked Le Colombier not knowing there was a wine festival happening, but we were not at all disturbed. Our room had a separate toilet to the bathroom (++). There was also a second door in between the toilet and bathroom to the bedroom that insulated even more from any noise there may be in the corridor. Bed super comfortable! Perfect nights sleep. Obernai is excellent for walking and biking. We used the sauna and relaxing room after to relax. Of course the area is ideal for enjoying the local food and wine (although always remember to book in advance if there is a particular restaurant you might like to try). A big thank you to all the staff for being super helpful and welcoming!

J'ai choisi cet hôtel pour sa proximité avec Europapark.. bonne surprise : l’hôtel est presque neuf, personnel très sympa, les chambres sont confortable et climatisées.. Le parking privé de l’hôtel est assez petit, mais il y a un grand parking gratuit juste a coté de l'entrée. Seul ”bémol” pour le moment : comme l’hôtel est récent, la signalisation n'est pas complètement installée et le GPS ne connait pas l'entrée du parking.

Excellent gite! Au cœur même de Ribeauvillé. La responsable est d'une très grande gentillesse et a à cœur de nous mettre à l'aise. La chambre ”romantique” est très belle, très spacieuse avec un grand lit fort confortable, et des lumières tamisées. La salle de bain est bien. Très pratique, les codes pour entrer dans le gîte et la chambre. Le matin, on est réveillé par les bonnes odeurs de pain et viennoiseries. Nous avons passé un super séjour !!! Le petit déjeuner était super et on peut manger à midi dans la boulangerie qui fait salon de thé. La patronne est vraiment aux petits soins pour nous. Nous voulions réserver pour les marchés de Noël mais tout était complet à nos dates. En résumé, allez-y les yeux fermés, vous ne serez absolument pas déçu !!!