We stayed at Mercure Nelspruit from 7-8 April 2023 and we got no sleep! The following upset us: 1. Receptionist could not find our booking that was done through Bookings.com. 2. We got a room at the top and the bath was filthy and full of stains,the side of the hanging towels had dirt marks so we went back to reception and politely asked for another room. 3. The new room was now on the ground floor and it had a dirty toilet with black things on the inside, the mini fridge was broken with cracks and paint falling apart. 4. The light in the room is filled with dirt and dead bugs the sofa is old and colorless, the pillows and throws are ancient, probably never replaced since purchase. 5. There were people in the upper room loud, playing music, banging the varanda door, arguing and fighting, I tell you we felt so unsafe, I did not get any sleep. 6. People stay in the pool for as long as they like untill late night, there's just no control. 7. The shower is filthy in appearance, the door doesn't is old, broken and rusted. 8. The main door into the room had a broken handle on the inside, no lock to keep my family safe and the bed bottom was dirty and the pillows dusty. 8. No face cloths provided. I honestly don't know how this facility can be graded 3 stars by the tourism grading council because they need to go and remove those stars from this facility. The place is falling apart and what you see on the site is not what it looks like in reality, the pictures posted are old and they don't show the new reality of the hotel, right at the reception the painting of the building is falling apart and the situation is the throughout the facilities. I've stayed at this hotel multiple times, if I ever thought of going to Nelspruit Mercure was always my first choice, but I am surprised by the bad service I and my family got, I never thought that the quality of the service would degrade this much it is unbelievable.
Sangat Baik
55 Ulasan