Hotel berhampiran Foto-Punkt De-Wittsee, Nettetal

We made this a stopover in our way to the Harz Mountains and it was a total treat - relaxed elegance. Would have liked to have stayed longer to explore the gardens next door and the ceramic museum. Comfortable bed, good breakfast, pretty terrace and picturesque moat. Only downside was they had fully booked the restaurant so we had to go elsewhere but this turned out to be a good move! See our review of Maes21 in Baarlo.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

Because of train delays I had to find a hotel in the middle of the night. Crown Select was the third one that I contacted by phone, they asked me to bring 100 euros of cash as a deposit. I explained that I didn't carry that amount of cash with me and that I could pay the hotel bill in advance (by bank-card) but they insisted (policy of that hotel). With a taxi driver i had to find an available ATM / cash machine, which generated a much bigger taxi bill (many cash machines weren't available in Mönchen-Gladbach after 22 o'clock). In my opinion this policy is un-human, un-necessary (people leave their passport not for no reason!!!). un-inviting (especially when in an unpleasant situation at midnight as I was in). THIS SHOULD BE FORBIDDEN. Pity for the hotel - anything else was good - one could skip the over-priced breakfast for 19 euros though.

Check-in was not pleasant. It was clear that the receptionist would rather be elsewhere when checking in the gentleman before me and then myself. This young lady did not appreciate queries about local restaurants either. I returned to reception to check on parking and the same lady rolled her eyes. Very rude and no idea about customer service. Ordered a beer in the bar but it was slow coming. The barman was more interested in laughing with and serving the gang of Italians (Fellow countrymen) than anyone else in the bar. Room was average with strange floopy pillows. Could not get free wifi to work properly. Meal in restaurant quite average. Lifts were slow and full of staff moving bedding up and down floors. Not a good hotel at all. I would steer clear next time I am in town.

Wir waren hier mit Freunden um einen Geburtstag in der Nähe zu feiern. Das Hotel liegt in einer industriell genutzten Gegend etwas abgelegen. Es ist deswegen ausgesprochen ruhig in der Gegend. Das Haus ist recht neu und funktionell eingerichtet. Die Zimmer sind recht gross und sauber und die Betten sind bequem. Das Frühstücksangebot war nicht sonderlich reichlich, aber ausreichend. Zum Hotel gehört ein beschrankter Parkplatz für 12 Euro, den benötigt man nicht unbedingt, es gibt in der eher einsamen Gegend auch kostenlose Parkmöglichkeiten. Das Hotel wird mit minimalem Personaleinsatz betrieben, das war kein Nachteil. Alle Mitarbeiter, mit denen wir Kontakt hatten, waren ausgesprochen freundlich und hilfsbereit. Für etwas unter 100 Euro haben wir eine sehr gute Übernachtung erhalten.

Hotel literally next to the trainstation. But no worries: in 2018 reopend and therefore no noice of the trains as long as you use the airco and keep the windows closed. It is in the center of Roermond. And one can park the car below the hotel (if available) at no costs. We had bikes with us (as many guests had) and could park them in a special bike area. This had an extra lock on the door, so only the guests with bikes could enter this area. Really lovely. Also good beds and clean room and a modern bathroom. The breakfast is good and a lot of choice; fruits, yoghurt, various breads, a toaster, cheese, meat and sweet stuff to go with your bread and eggs, good coffee and pancakes. Fresh juice which you could make yourself. I probably forget something.... but one thing I know for sure: everyone could take what he/she wanted. On the other side of the rather busy road one could take a drink in one of the cafés. The walking area to the shops started there too. To go to the Designer Outlet takes a moderate person 15-20 minutes. To the river Roer 15 minutes and several markets 5-10 minutes. The only lesser thing which I can think of is that the smokers did go the terras in front of the hotel. Because they were allowed to smoke there. For people like me the place becomes a no go area then. All 8 tables around the place where we sat, did smoke. Sometimes 3 or 4 people at one table. It bothered me a lot, because although I don’t smoke, I had to smoke. My advise to the management: make an area for the smokers and separate it from the non smokers. Or tell people to smoke somewhere else.