Hotel berhampiran Am Stadtwald, Neuss

First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you

The location of the hotel is excellent, right in the city center, 5 minutes from the main station (Duesseldorf Hbf), 1 minute from the Oststrasse U-bahn station. Many good eating options (restaurants, cafes, kiosks, supermarkets) around. Right in the heart of the Asian district. The room itself was simple and clean, with TV, AC, and hot water in the shower. All in all, a value for money deal!

room, location is great my stay was perfect especially a warm welcome when I arrived. the receptionist saw me tired from walking under the cold, instead of asking passport but offered me a bottle of water.. lovely.. and other staffs at breakfast were excellent service mind. cheers Hampton Dusseldorf :)

Had a great 3 nights stay on 25 Hours Dusseldorf . On the positive: Great service, from the welcoming all the way all the staff we came across. i normally don't book breakfast when traveling for leisure as I like to explore local foods, so have no opinion on the breakfast but the little coffee stand inside the hotel has what could arguably could be the best coffee in Dusseldorf. Yes, rooms are not huge but comfortable enough, nice mini fridge with consumables for free and most important: Was very clean.

As a short-stay hotel, everything is within my expectations. I made a mistake with the room booking, but the hotel would not allow me to move the dates forward by a day. I ended up making a second booking to fit my arrival date. As a result, I paid an extra day, which I did not stay, which is extremely costly. Trip.com did its best to help, which I was most grateful for. The hotel management definitely has something they have to worry about.

I have chosen this hotel beacause of the pool. I was really disappointed when it occured that water is terribly cold. The hotel staff was not very attentive. The only plus is the proximity to the airport.

I arrived late after missing a flight out of Dusseldorf. The friendly female on shift (from Brazil) was absolutely excellent in dealing with me. The beer was good, the food was nice enough and the bar staff were friendly. Will definitely be back to this location should I ever be at Dusseldorf Airport.

hotel has no restaurant - they just warm up pizzas for you no parking spots available - for 120 rooms they have 20 parking spaces - they rended the rest for long term one man for check in, serve drinks and warm up pizzas for full house - this is not human and not respectful for employees

Good morning, I stayed at this hotel in 2 rooms for 3 days at the beginning of May 2024. They charged me 30 euros for late check out for both rooms, but they charged me 15 euros more for one Late check out for a room and we were moved from one of the rooms. also the kitchen equipment did not work in one of the rooms, fortunately we had two rooms and we had to cook in one room for everyone. beyond all these inconveniences, when I returned to Paris and looked at the bill again, and mentioned to them that the kitchen equipment was not working, and that it would be appropriate to carry out a commercial gesture for this also in addition to the reimbursement of the 30 euros invoiced for no reason. They keep arguing and showing bad faith, to the point that they still haven't refund at least the 30 euros for almost 4 weeks now. Bonjour, J'ai séjourné dans cet hôtel dans 2 chambres pendant 3 jours au début du mois de mai 2024. Ils m'ont facturé 30 euros pour un départ tardif pour les deux chambres, mais ils m'ont fait payer 15 euros de plus pour un départ tardif pour une chambre et nous ont fait partir d'une des chambres. de plus l'équipement de cuisine ne fonctionnait pas dans une des salles, heureusement nous avions deux chambres et nous avons du cuisiner dans une seule chambre pour tout le monde. au delà de tous ces inconvénients , quand je suis revenu à paris et que j'ai regardé à nouveau la facture, et que je leur ai mentionné que l'équipement de cuisine ne fonctionnait pas, et qu'il serait opportun d'effectuer un geste commercial pour cela aussi en plus du remboursement des 30 euros facturés sans raison . ils n'arrêtent pas d'argument et de faire preuve de mauvaise foi, au point qu'ils n'ont toujours pas remboursé les 30 euros à minima depuis presque 4 semaines maintenant.

Die Tapeten im Zimmer sind gestückelt Tapeziert und immer wieder übergestrichen. Im Bad lädt weder die Seife noch das Shampoo (sogar mit etwas Fell) zum nutzen ein. Und der TV im Zimmer hat leider keinen Empfang. Die zur Verdunklung gedachten Vorhänge lassen sich leider auch nicht schließen. Zum Glück nur für eine Nacht.