Hotel berhampiran St. Paulus Church, Neuss

First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you

Stayed with a group of 16 for a Hockey Tournament at nearby Schwarz Weiss Neuss (Hockey and Tennis Club) Nice check in, told by staff member bar would not be open that evening (Thursday or the Friday) given room 204 overlooking some units, but very quiet so a bonus, no noise. Clean bright room with two patio doors which we left open all day / night as no air conditioning but kept the room cool. Plenty storage, wardrobe/drawers. Kettle, everything you need.Friendly welcome from staff at breakfast, enjoyed fruit juice. tasty rolls, yogurts cereals on offer, hot dishes available. the scrambled eggs were delicious always kept hot. tea/coffee machines impressed with the breakfast on offer. We were visiting hotel as part of a Hockey Tournament so a lot of teams staying, why the bar remained closed during our 4 night stay is a mystery. they also have an outside seating area, which with the good weather we had. would of been ideal to sit at after returning to the hotel after a match. We all met at reception before heading out to eat. but had to make do with bottled beer from a fridge next to reception desk, which was charged to your room, Bizarre as hotel would of made a fortune had the bar been open. The Saturday evening the hotel hosted the Hockey Dinner (buffet)for all the teams to attend, held in a large function area with a bar, Slow service to begin with as a server was allocated a few tables. but between table service and someone going to the bar it wasn't a problem. We were seated near to the buffet, there was also another buffer for the tables round the corner. Cannot complain about the food. Good selection and all food was kept hot (always a bonus,) A very enjoyable evening, Danke. Overall enjoyed our visit and stay in hotel, located in a nice area, enjoy a short walk to restaurants/Lidl and shops. Or walk cycle through the park. :) :)

Extremely helpful staff, well located hotel with ample secure parking (for a small fee). We were in Neuss attending a funeral having travelled from the UK. Reception was exceptionally helpful arranging for our PCR results to be printed out before our departure if we needed them to. Breakfast and dinner were excellent even though dinner had to be taken in the bar as the restaurant was closed.

This Hotel is not great located somewhere in an industrial park. Ok it’s not to bad connected to the city but there is nothing around to run errands or other things. The room was clean but puristic furnished. The TV very small not like on the pictures in Tripadvisor. Wifi was interrupted and the bathroom had a styling of the 80. The breakfast was good not splendid but good. The staff friendly and attentive. The charge was about 270€ a night for one person- absolutely not matching what was offered. So all over three points. Do I am looking for to come back? Not sure.

Es hat einfach alles gepasst ! Der Raum war riesig , der Preis sensationell für 2 Tage , großes Bett , Frühstück irre groß , Service richtig gut ! Einfach alles gepasst !!! Große Klasse ! Würde wieder hingehen ! Alle freundlich ! Salat mit Garnelen sehr zu empfehlen und unbedingt die guten Weine .

Location was great. Close to Dusseldorf and Mochengladbach. An U-Bahn stop right in front of the hotel. (On-site) Parking was not an issue. If you want to check in during off hours a phone call/email to the hotel, or self check-in at the front door of the hotel will do. Room was clean and quiet. Yes it's tiny but sufficient to a family of four in our case. While the name B&B suggests bed and breakfast, breakfast is not automatically included but can be purchased on site. We got yelled at because we did not purchase the breakfast in advance and walked in and prepared to eat. But wait! We can always pay for it (later) right? The staff covering the morning shift that day argued that people 'normally' pay first (so we can not pay later?!).... To be fair, the dining area was clean and welcoming, and foods were there. There were no signages saying that 'Please pay before sitting down' or 'Please wait here to be seated'. The bottom line is that there is no reason to yell at people, right? Just kindly put down a bill/check would yield a much better travel experience. How did the entire incidence end? We paid for the breakfast, but did not eat anything. We walked across the street and had our breakfast at the McDonald's. We did not want to eat in a bad mood with a rude staff.