Pengguna Tetamu
I recently stayed at the Brady Hotel expecting comfort, attentive service, and thoughtful amenities. One issue stood out: expired K-cups in the in-room coffee station. I woke early, grabbed a pod, and noticed the expiration date—months out of date, some nearly a year, which really didn’t matter because the coffee maker didn’t work. For guests who value their morning rituals, fresh coffee matters. Expired pods aren’t just disappointing—they reflect a lack of care and poor-quality control. Hotels are built on details. Expired consumables suggest other standards may be slipping. After talking the front desk, the staff was polite but didn’t resolve the issue. That lack of response reinforced the real problem: the Brady Hotel didn’t care by the lack of response by the manager who was right there listening to the conversation. Mindful hospitality means checking the small things before guests do.
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