Hotel berhampiran Bitte Schön Brauhaus, New Hamburg

很乾凈，早餐可以自己點

I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.

I would like to thank Quality Inn and its staff for providing us a great service. I was visiting Stratford for my kid's hockey tournament. Very convenient location and great rooms. Looks like they have renovated the rooms and property within past few years. I would definitely suggest my team to rebook with them if we come back to Stratford next time.

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.

房間面積大，帶廚房，適合小常住。周邊有一個farmers market，屬於當地特色，每週四和週六開，人很多。酒店位置距離市中心很方便。從機場過來，高速基本直達，酒店選址不得不説是很聰明的選址

Parking in the garage was easy and cheap (about $15 for 24 hours). The hotel is right at the downtown of Kitchener so the location is great. The staff at the front desk were super friendly and efficient. We also received nice service via text before arrival. The cleaning team were also polite and helpful. We stayed in a King Suite. The room was well insulated/quiet. The high ceiling allowed great airflow in the room so it was easy to make the room temperature comfortable. The bedding were also of high quality and very comfortable. It was spacious with beautiful decor. We were glad to discover that for room service, there was an option to only request the ”essentials”, such as coffee pods, towels etc.. Seriously, every hotel should have that option on the door card!! Overall, we enjoyed the experience very much and will stay here again in the future. Highly recommend!

We stayed in this hotel for Canada day weekend. And upon check in we had a very warm welcome and to name them, Sai, Kristine, Bee and their Supervisor Zaid. They are all very helpful, friendly and accommodating. The hotel's breakfast was good too with lot's of choices to choose from and the F&B staff were very attentive to the needs of the guests. These are some of the reasons to come back and stay there again.