Hotel berhampiran Heart＇n Home Creations, New Hamburg

很乾凈，早餐可以自己點

I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.

We stayed in this hotel for Canada day weekend. And upon check in we had a very warm welcome and to name them, Sai, Kristine, Bee and their Supervisor Zaid. They are all very helpful, friendly and accommodating. The hotel's breakfast was good too with lot's of choices to choose from and the F&B staff were very attentive to the needs of the guests. These are some of the reasons to come back and stay there again.

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

Our room was very nice and clean, just as pictured. The beds were comfortable and the hotel itself was clean. Service was good too! The breakfast was nice with a lot of options. My only complaint is that we could hear people going up and down the stairs at 2:30 a.m. Advice: make sure your room is not beside a stairwell. We didn't even realize this until we heard the noise during the night. The walls adjacent to the stairwell should have better soundproofing. But frankly, patrons should be in bed by 2:30 a.m. or stay in their room!